Mia Marston
High Point,NC
Summary
Highly skilled Patient Service Specialist with relevant experience in healthcare administration, patient relations and appointment scheduling. Strengths include superior communication skills, proficiency in electronic health record systems, and ability to effectively multitask. Previous roles have demonstrated commitment to improving patient satisfaction and streamlining office operations for efficient workflow.
Overview
4
4
years of professional experience
Work History
Patient Service Specialist
Piedmont Triad Anesthesia
Winston-Salem, NC
08.2024 - Current
- Answered incoming calls and responded to inquiries in a timely manner.
- Provided assistance with completing paperwork, such as insurance forms and medical history.
- Scheduled appointments and managed patient records using electronic health record software.
- Processed payments from patients, including cash, check, or credit card transactions.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Provided general customer service support by answering questions about services provided by the practice.
- Maintained knowledge of current insurance requirements for billing purposes.
- Verified patient coverage prior to appointment scheduling.
- Collected co-pays at time of visit according to office policy.
- Ensured all required documentation was completed accurately before submitting claims.
- Educated patients on available payment plans and financial assistance options.
- Maintained strict confidentiality when dealing with sensitive information.
- Responded to patient inquiries regarding account status.
- Assisted in resolving billing disputes between providers and insurance companies and patients.
- Reviewed outstanding balances on accounts regularly to ensure accuracy.
- Applied HIPAA privacy and security regulations while handling patient information.
Server
Olive Garden Restaurant
High Point, NC
05.2023 - 08.2024
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
Shift Leader
Chic-Fil-A
High Point, NC
08.2020 - 04.2023
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Implemented changes in response to changing business needs or customer demands.
- Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management.
- Assisted with special projects as needed such as developing marketing campaigns or creating presentations.
- Facilitated communication between cross-functional teams within the organization.
Education
Associate of Arts - Business
Guilford Technical Community College
Jamestown, NC05-2024
Skills
- Insurance Verification
- Appointment Scheduling
- Patient confidentiality
- Multitasking and Organization
- Customer Service
- Scheduling Diagnostic Procedures
- Insurance company knowledgeable
- Patient Education
- Phone and Email Etiquette
- Money Handling
- Complaint processing
- Medical Terminology
- Relationship Building
- Medical Billing
- Team Collaboration
- Insurance Billing
- System Updating
- Information Collection
Affiliations
- I am a photographer as a side hustle, I love doing couple shoots and weddings!
- I am a singer, I sing every Sunday at my church
Timeline
Patient Service Specialist
Piedmont Triad Anesthesia
08.2024 - Current
Server
Olive Garden Restaurant
05.2023 - 08.2024
Shift Leader
Chic-Fil-A
08.2020 - 04.2023
Associate of Arts - Business
Guilford Technical Community College
Similar Profiles
Gissela UmanaGissela Umana
Insurance Sales Agent/Bilingual Sales Representative at Jackson Whaley Vreeland Agency/ Piedmont Triad InsInsurance Sales Agent/Bilingual Sales Representative at Jackson Whaley Vreeland Agency/ Piedmont Triad Ins
Jacob ThompsonJacob Thompson
Business Services Coordinator at Piedmont Triad Regional CouncilBusiness Services Coordinator at Piedmont Triad Regional Council
Jessica ArellanoJessica Arellano
Insurance Customer Service Representative at Piedmont Triad Insurance AgencyInsurance Customer Service Representative at Piedmont Triad Insurance Agency