Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mia Martinez

Oklahoma City,OK

Summary

Dynamic professional with a proven track record at Amazon, enhancing customer satisfaction and engagement through expert problem-solving and exceptional service. Skilled in customer service and Microsoft Access, adept at fostering team building and adaptability. Achieved significant improvements in operational efficiency and customer loyalty by leveraging strong decision-making and customer engagement abilities. I have amazing retail/sales experience, as well as no problem engaging with clients. I am a very positive and motivated person and honestly love working and helping improve within the company I’m working at.

Overview

3
3
years of professional experience

Work History

Associate

Amazon
06.2024 - 08.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Unloaded, inspected, and stored damaged and returned products.
  • Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
  • Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
  • Provided documentation and calculations to support inventory distribution decisions.
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Great time management and listening to the instructions given to me went a long way.
  • Staying on task.

Assistant Manager

E. Morales Paint and Body and Works
10.2023 - 06.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Ran errands including banks, picking or dropping off vehicles, picking part/supplies.
  • Restocking fridges and cleaning to give a welcoming experience for customers.
  • Checking customers in and their vehicles while making them feel safe and comfortable.

Stylist Sales Associate

Target
09.2022 - 02.2023
  • Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
  • Connected and engaged with customers to understand styling needs.
  • Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
  • Acknowledged, interacted and built relationships with clients to stimulate loyalty.
  • Maintained a clean, inviting store environment conducive to shopping by regularly tidying sales floor displays and dressing rooms.
  • Embraced fashion and understood market trends to articulate in client interactions.
  • Managed a team of auditors, ensuring accurate and timely completion of audit projects.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Care Giver

Integris Baptist Medical Center
05.2022 - 10.2022
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
  • Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Stylist Sales Associate

Maurices
06.2021 - 04.2022
  • Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
  • Connected and engaged with customers to understand styling needs.
  • Embraced fashion and understood market trends to articulate in client interactions.
  • Handled returns and exchanges professionally while adhering to company policies, ensuring customer satisfaction remained high.
  • Supported sales floor, cash wrap and back of house to catalyze daily operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Prioritized helping customers over completing other routine tasks in store.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Diploma -

Epic Charter Schools
Oklahoma City, OK
04.2024

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Cash Handling
  • Customer Engagement
  • Decision-Making
  • Complex Problem-Solving
  • Flexible Schedule
  • New Hire Training
  • Sales Techniques
  • Fluent Bilingualism
  • Fast Thinking
  • Multitasking Abilities
  • Active Listening
  • Team building

Languages

Spanish
Full Professional

Timeline

Associate

Amazon
06.2024 - 08.2024

Assistant Manager

E. Morales Paint and Body and Works
10.2023 - 06.2024

Stylist Sales Associate

Target
09.2022 - 02.2023

Care Giver

Integris Baptist Medical Center
05.2022 - 10.2022

Stylist Sales Associate

Maurices
06.2021 - 04.2022

Diploma -

Epic Charter Schools

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Mia Martinez