Mia Martinez
San Antonio,TX
Summary
Recognized for enhancing customer satisfaction through quality control and effective coaching. Demonstrated expertise in employee training and conflict resolution, fostering a collaborative environment that improved team performance and engagement. Committed to excellence and continuous process improvement, driving positive organizational change.
Overview
4
4
years of professional experience
Work History
Team Lead
Resturant Associates
02.2021 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
- Workplace safety
- Process improvement
- Schedule management
- Complaint resolution
- Employee evaluation
- Relationship building
- Employee training
- Workflow management
- Employee engagement
Timeline
Team Lead - Resturant Associates
02.2021 - Current
Similar Profiles
Teo Camaligan IITeo Camaligan II
Line Cook at Resturant AssociatesLine Cook at Resturant Associates
Mahadi RidoyMahadi Ridoy
Restaurant Manager at Resturant AssociatesRestaurant Manager at Resturant Associates
Itoshwa SimonItoshwa Simon
Catering Cook at Paramount Restaurant AssociatesCatering Cook at Paramount Restaurant Associates
Zachary PedenZachary Peden
Fraud Operations Specialist at CitibankFraud Operations Specialist at Citibank
Haley MartinHaley Martin
Store Manager at Starbucks Coffee CompanyStore Manager at Starbucks Coffee Company