Mia Martinez
San Antonio
Summary
Dynamic manager with a proven track record at Burger King, excelling in staff training and customer service. Skilled in optimizing schedules and enhancing team performance, I successfully resolved customer complaints and improved operational efficiency. Committed to fostering employee development and driving sales through effective leadership and decision-making.
Results-driven management professional with strong focus on team collaboration and achieving outcomes. Skilled in conflict resolution, operational oversight, and adapting to changing needs. Known for reliability, leadership, and effective communication, driving team success and operational efficiency.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
8
8
years of professional experience
Work History
Manager on Duty
Burger King
02.2020 - Current
- Managed daily operations to ensure efficient restaurant performance and customer satisfaction.
- Coordinated staff schedules to optimize labor costs while maintaining service quality.
- Implemented training programs for new employees to enhance team capabilities and service standards.
- Conducted regular inventory checks to prevent stock shortages and manage supply chain efficiency.
- Resolved customer complaints swiftly to maintain positive dining experiences and loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Cashier
Wok Inn Asian Cafe
01.2018 - 02.2019
- Resolved customer complaints professionally to ensure satisfaction and retention.
- Provided product recommendations based on customer preferences and dietary needs.
- Handled promotional merchandise displays to attract customer interest.
- Facilitated quick service during busy periods to reduce wait times for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Learned duties for various positions and provided backup at key times.
- Balanced cash drawer at the end of each shift to ensure accurate financial reporting.
Education
Bachelor of Science - Human Services
Texas A&M San Antonio
San Antonio 05-2028
High School Diploma -
Lee High School
San Antonio, TX05-2022
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
- Customer service
- Staff management
- Training and mentoring
- Decision-making
- Documentation and reporting
- Employee development
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Manager on Duty
Burger King
02.2020 - Current
Cashier
Wok Inn Asian Cafe
01.2018 - 02.2019
Bachelor of Science - Human Services
Texas A&M San Antonio
High School Diploma -
Lee High School