Mia Martinez
Spring,TX
Summary
With a proven track record at FedEx Express, I excel in operations management and safe driving practices, ensuring timely deliveries and high customer satisfaction. Skilled in decision-making and customer engagement, I've led teams to enhance efficiency and safety, achieving a clean driving record and fostering professional growth within logistics.
Overview
6
6
years of professional experience
Work History
Company Driver
Dakar Logistics
09.2023 - Current
- Completed daily pre-trip inspections as required by DOT regulations, identifying potential issues before they became critical problems.
- Successfully navigated challenging weather conditions while maintaining strict adherence to safety guidelines.
- Managed time effectively to meet or exceed deadlines for scheduled pickups and deliveries without compromising quality or safety standards.
- Operated with safety and skill to avoid accidents and delays.
- Communicated proactively with dispatchers regarding any delays or issues encountered en route for prompt resolution.
- Collaborated with team members to plan optimal routes for multi-stop deliveries, maximizing productivity while meeting service standards.
Company Driver
Butler & Gary Logistics
03.2023 - 10.2023
- Completed daily pre-trip inspections as required by DOT regulations, identifying potential issues before they became critical problems.
- Operated with safety and skill to avoid accidents and delays.
- Communicated proactively with dispatchers regarding any delays or issues encountered en route for prompt resolution.
- Assisted in training new drivers on company policies, procedures, and route familiarization, ensuring seamless integration into the team.
- Communicated effectively with customers regarding estimated arrival times, special requests, or issues encountered during transport.
- Maintained high levels of customer satisfaction with timely deliveries, professionalism, and effective communication.
Company Truck Driver
TIG Transportation
02.2021 - 03.2023
- Completed daily pre-trip inspections as required by DOT regulations, identifying potential issues before they became critical problems.
- Managed time effectively to meet or exceed deadlines for scheduled pickups and deliveries without compromising quality or safety standards.
- Maintained high levels of customer satisfaction with timely deliveries, professionalism, and effective communication.
- Performed daily vehicle inspections before and after trips.
Package/Material Handler
Fedex Express
06.2018 - 06.2021
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Provide movement of packages, documents, dangerous goods and/or supply support in a timely, safe and efficient manner through effective scan/load methods
- Operated forklifts to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Contributed to the overall success of the organization by applying effective leadership skills and constantly striving for excellence within the logistics department.
- Organized and led team meetings to discuss progress, reinforce company values, and address any concerns or areas needing improvement.
- Mentored new hires on best practices in logistics operations, fostering an environment conducive to professional growth and development.
Operations Manager Executive Assistant
FedEx Express
06.2019 - 02.2021
- Managed and motivate a diverse team of over 50 employees, including drivers, warehouse staff, International Document Agents and dispatchers
- Optimize manpower utilization by planning and scheduling drivers
- Monitor heavyweight freight operations, verify delivery records, and maintain safety and regulatory compliance
- Provide comprehensive support for emergency situations, safety procedures
- Assist managing operations, spanning, Mid-Day, PM, and weekend shifts
- Collaborate with upper management to support operational initiatives and implement
necessary changes - Strategize pick-up/delivery times with customers to minimize disruptions to their
deadlines and optimize efficiency for our drivers - Engage with dispatchers and drivers to strategize route optimization, reducing transit
- Ensured compliance with industry regulations and standards through regular audits and process reviews
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Coordinated the timely arrival and departure of trucks to customer locations and our facilities, ensuring operational efficiency.
- Scheduled and rerouted drivers based on changing needs, improving route efficiency and meeting deadlines.
- Managed OTR drivers, ensuring all loads were accounted for and proper documentation, including dangerous goods paperwork, was prepared.
- Produced and distributed accurate operational paperwork for drivers, supporting regulatory compliance and safety protocols.
- Compiled and sent final recaps of daily operations to management, ensuring transparency and smooth operations.
Truck Driver/Yard Jokey
FedEx Express
06.2018 - 02.2021
- Pick up and deliver trailers between Service Centers and/or turn-point locations via tractor-trailer
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Dropped and hooked trailers and changed configuration of equipment.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Education
High School Diploma -
James Madison High School
San Antonio12.2014
Skills
- Safe Driving Practices
- Clean Driving Record
- Punctuality
- Product delivery
- Operations Management
- Customer Engagement
- Operational planning
- Decision-Making
- Customer Service
- Scheduling
- Data Entry
- Dispatching procedures
- Route Planning
Timeline
Company Driver
Dakar Logistics
09.2023 - Current
Company Driver
Butler & Gary Logistics
03.2023 - 10.2023
Company Truck Driver
TIG Transportation
02.2021 - 03.2023
Operations Manager Executive Assistant
FedEx Express
06.2019 - 02.2021
Package/Material Handler
Fedex Express
06.2018 - 06.2021
Truck Driver/Yard Jokey
FedEx Express
06.2018 - 02.2021
High School Diploma -
James Madison High School
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