Mia Matthews
Buckeye,AZ
Summary
Energetic Run Coach known for high productivity and efficiency in task completion. Specialize in personalized training programs, injury prevention techniques, and performance analysis. Excel in communication, motivation, and leadership to guide athletes towards achieving personal bests.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Run Coach
Strong Minds Run Club
Buckeye, AZ
07.2024 - Current
- Instructed clients on proper running form, nutrition, and injury prevention strategies.
- Developed specialized drills for speed work, agility, and strength building exercises tailored to each runner's needs.
- Managed a team of assistant coaches who provided additional support for larger groups of athletes.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
- Conducted exercising drills to improve flexibility, stamina and strength of each player.
Supervisor
Uhaul Moving And Storage
Buckeye, AZ
02.2015 - 05.2024
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Created new strategies for improving customer service standards within the organization.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Responded to customer questions regarding products, prices and availability.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Trained new employees on company policies, job duties, and performance expectations.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Customer Service Supervisor
Toys"R"Us
Moreno Valley, CA
10.2009 - 01.2014
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Answered phone calls and responded to questions and concerns.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Evaluated employee job performance and motivated staff to improve productivity.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Drove positive customer satisfaction levels by providing successful training to associates.
- Evaluated and authenticated returns, exchanges and voids.
- Resolved customer complaints or answered customers' questions.
Education
Certificate - Health And Fitness
NASM
Glendale, AZ06-2024
Some College (No Degree) -
Riverside Community College
Moreno Valley, CASkills
- Performance Analysis
- Physical Fitness
- Training plans
- Strength training
- Individualized Coaching
- Team Training
- Nutritional Education
- Fitness Assessments
- Nutrition planning
- Team building
- Excellent Communication
- Effective Communication
- Leadership Development
- Teamwork and Collaboration
- Active Listening
- Time Management
- Customer Service
- Multitasking
Certification
- Certified Personal Trainer 05/2024
- CPR Certificate 05/2024
- Certified Nutrition Coach 06/2024
Timeline
Run Coach
Strong Minds Run Club
07.2024 - Current
Supervisor
Uhaul Moving And Storage
02.2015 - 05.2024
Customer Service Supervisor
Toys"R"Us
10.2009 - 01.2014
- Certified Personal Trainer 05/2024
- CPR Certificate 05/2024
- Certified Nutrition Coach 06/2024
Certificate - Health And Fitness
NASM
Some College (No Degree) -
Riverside Community College
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