Mia Mazzeo
Pittsfield,MA
Summary
Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.
Overview
11
11
years of professional experience
Work History
Vice President
Mazzeo's Wholesalers LLC
01.2021 - Current
- Educated clients on our product, what makes it special, and why they should carry it in their stores
- Used my social media marketing skills to increase awareness of our business and generate new customers through Instagram and Facebook
- Acquired large retailers to carry our product such as Stop & Shop, Price Chopper/Market 32 & Big Y.
- Optimized social media presence by creating share-worthy content that encouraged organic reach and audience engagement.
- Ensured consistency in brand messaging across multiple channels by adhering to established style guides and tone standards.
- Enhanced brand recognition through the development of tailored marketing materials and visually appealing graphics such as labels, posters and business cards.
Real Estate Advisor
Berkshire Hathaway HomeServices Barnbrook Realty
01.2021 - Current
- Responsible for marketing implementation including advertising, developing presentations, attending community events, and mail marketing.
- Increased property sales by developing and implementing targeted marketing strategies.
- Assisted clients in finding their ideal home by conducting thorough market research and providing personalized recommendations.
- Negotiated favorable contract terms for clients, resulting in significant cost savings and successful transactions.
- Collaborated with a team of professionals, including mortgage brokers and attorneys, to streamline the transaction process for clients.
- Organized open houses and private showings to effectively showcase properties to prospective buyers.
Social Media Manager
Mazzeo's Ristorante/ Mazzeo's Wholesalers LLc
01.2018 - Current
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Generated a following of over 7,000 people with check-ins/tagged posts of over 16,000
- Photographs, edits, and posts all images to multiple social media channels daily while also running email campaigns with over 50,000 subscribers.
- Boosted customer retention rates by building strong relationships through personalized interactions and followups.
- Optimized web content for SEO purposes, resulting in increased organic traffic to the site.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
Front of House Manager
Mazzeo's Ristorante
01.2018 - Current
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
- Implemented successful marketing campaigns to increase patronage during traditionally slow periods or off-peak hours.
Assistant Office Manager
Mazzeo's Ristorante
01.2013 - Current
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Assisted in budget preparation and financial management, helping to reduce expenses while maintaining quality service levels.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Created and updated records and files to maintain document compliance.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Facilitated smooth operations with proficient data entry and document management for various projects.
Education
BBA - Entrepreneurship and Innovation
The University of Massachusetts Amherst
Amherst, MA05.2020
Skills
- Photo and Video Editing
- Content Development
- Social Media Copywriting
- Content Creation
- Email Campaign Management
- File Organization
- Time Management
- Social Media Marketing
- Customer Retention
- Market Research
- Web Development Projects
- Scheduling
Timeline
Vice President
Mazzeo's Wholesalers LLC
01.2021 - Current
Real Estate Advisor
Berkshire Hathaway HomeServices Barnbrook Realty
01.2021 - Current
Social Media Manager
Mazzeo's Ristorante/ Mazzeo's Wholesalers LLc
01.2018 - Current
Front of House Manager
Mazzeo's Ristorante
01.2018 - Current
Assistant Office Manager
Mazzeo's Ristorante
01.2013 - Current
BBA - Entrepreneurship and Innovation
The University of Massachusetts Amherst
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