Mia McCloud - Gee
Columbia,MD
Summary
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with three years of experience working in busy, detailed oriented environments
Overview
5
5
years of professional experience
1
1
Certification
Work History
Ramp Agent
Southwest Airlines
08.2022 - 03.2024
- Operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo
- Guided aircraft with pushback into and out of parking positions to ensure smooth transportation of take off
- Maintained a clean workplace, preventing trip hazards or debris from interfering with aircraft movements or personnel safety
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp
- Tracked flight schedules to promote on-time landings and avoid loading delays
- Consistently maintained professional appearance and demeanor while performing
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services
Event Staff Member
Northern Illinois University
08.2021 - 05.2022
- Front-line ambassador to various venues on campus
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members
- Set up event facilities and equipment, cleaned areas, and organized supplies
- Implemented event protocols to maintain safety and security of all attendees
- Provided exceptional customer service to all guests and escalated concerns where needed
- Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations
- Oversaw event operations to keep running smoothly
- Responded to inquiries from attendees and addressed any issues or complaints
- Streamlined communication between event team members using walkie-talkies or other devices as needed during large-scale functions
- Welcomed guests to events, checked invitations, and oversaw proper seating
- Collaborated with event organizers to ensure a smooth flow of activities and maintain schedules
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities
Assistant Teacher - Student Aide
Early Childhood Preschool, William Rainey Harper College
08.2019 - 05.2020
- Assisted in the implementation of curricula activities and encouraged participation by children
- Supported student physical, mental, and social development using classroom games and activities
- Supervised recess, lunch and daily student intake and dismissal
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students
- Completed daily reports, meal count sheets, and attendance logs
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher
- Worked with teachers to design lesson plans and coordinate activities for classes
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children
- Provided lunchtime assistance to monitor children, assist with eating and serve food
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
- Used patience, skill and various behavior modification techniques to maintain order and safety
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Kept children between ages of three and six, safe and secure with vigilant oversight
Sales Associate
Gordon Food Service
10.2018 - 03.2019
- Provided superior customer service to all store customers
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Built relationships with customers to encourage repeat business
- Managed returns, exchanges and refunds in accordance with store policy
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
- Provided positive first impressions to welcome existing, new, and potential customers
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Engaged with customers to effectively build rapport and lasting relationships
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience
Education
Associate of Arts -
William Rainey Harper College
05.2021
High school diploma -
Palatine High School
05.2019
Skills
- Typing 25 wpm
- Promptness
- Results Oriented
- Customer Service
- Team Player
- Basic film editing
- MS Office Suite
- Google Docs
- Creative Design
- Problem-Solving
- Loading and unloading
- Heavy Lifting
- Aircraft Marshalling
- Baggage handling
- Team Leadership
- Crew assistance
- Pushback and towing
- Load Planning
- Vehicle operation
- Dependable and Responsible
- Workload Management
- New Agent Training
- Critical Thinking
- Attention to Detail
- Shipping and receiving
- Stacking and Staging
- Caring and Compassionate
- Inventory Management
- Shipping & receiving
- Materials handling
- Data Entry
- Microsoft Outlook
- Microsoft PowerPoint
- Decision-Making
- Cultural Sensitivity
- Positive Attitude
- Organization
- Communication and Interpersonal Skills
- Emotional Support
Certification
Driver's License
Timeline
Ramp Agent
Southwest Airlines
08.2022 - 03.2024
Event Staff Member
Northern Illinois University
08.2021 - 05.2022
Assistant Teacher - Student Aide
Early Childhood Preschool, William Rainey Harper College
08.2019 - 05.2020
Sales Associate
Gordon Food Service
10.2018 - 03.2019
Associate of Arts -
William Rainey Harper College
High school diploma -
Palatine High School