Mia McDulin
Summary
Versatile customer service specialist, with over 5 years in the industry in a variety of positions. A passionate and ever developing employee, who steps into and adapts to new environments with ease.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fine Dining Server
Boothbay Harbor Oceanside Golf Resort
2022.05 - Current
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Set-up to prepare for diversity of event types, following strict service standards.
- Managed section for smooth flow of guests and orders.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Carried out opening, closing and shift change duties to help keep restaurant working efficiently and ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Professional Bartender and Server
Venice Pier Group- Fin's
2021.10 - 2022.05
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Operated efficiently on the service bar, during high volume nights serving over 350 guests.
- Prepared all syrups and concentrates daily, following all recipes and food handling standards closely.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained quality of garnishes, juices and other perishables by preparing new stock daily.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Served in a casual fine dining setting with an emphasis on personal relations and quality service
Cocktail Server
Horn's Gaslight Bar & Restaurant
2021.04 - 2021.10
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Maintained accuracy and efficiency when processing sales transactions.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Stayed up-to-date on menu changes to help customers make food choices.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Trained new team members on restaurant procedures, menu items and performance strategies.
Museum and Visitor Center Attendant
Pyramid Hill Sculpture Park
2017.05 - 2020.11
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features, and offered further details about special exhibits to educate all visitors.
- Guided groups of up to 15 people on tours of the ancient sculpture collection.
- Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
- Sold admission, processed payments and issued tickets.
- Provided information about current and future events at facility.
Ice Cream Maker
Flubs Dari-ette
2017.03 - 2018.07
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
- Followed instructions and processes to maintain food and beverage integrity.
- Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
- Processed sales transactions for cash, debit and credit purchases.
- Monitored amounts of each ice cream flavor and replaced when depleted.
- Handcrafted each item, to order and utilized the memorization of over 60 flavor and topping combinations
Concession Stand Worker
New London Hills Club
2016.05 - 2017.06
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Created custom orders based on customer dietary preferences and dietary restrictions.
- Maintained clean, organized workspace according to operational standards.
- Handled cash and processed payments, sorting bills and maintaining records of transactions.
- Cleaned and maintained fryers and grills to keep appliances in working condition.
- Maintained inventory count, tracked usage and documented variances.
Education
High School Diploma -
Ohio Virtual Academy
Maumee, OH06.2018
Skills
- High-Volume Dining
- Fine Dining Expertise
- Dining Room Cleaning and Upkeep
- Conflict and Complaint Resolution
- Dietary Restrictions
- Event Support
- Guest Satisfaction
- Customer Service Standards
- Mixology Techniques
Certification
- Techniques of Alcohol Management- Michigan
- ServSafe Alcohol- Montana
Timeline
Fine Dining Server
Boothbay Harbor Oceanside Golf Resort
2022.05 - Current
Professional Bartender and Server
Venice Pier Group- Fin's
2021.10 - 2022.05
Cocktail Server
Horn's Gaslight Bar & Restaurant
2021.04 - 2021.10
Museum and Visitor Center Attendant
Pyramid Hill Sculpture Park
2017.05 - 2020.11
Ice Cream Maker
Flubs Dari-ette
2017.03 - 2018.07
Concession Stand Worker
New London Hills Club
2016.05 - 2017.06
High School Diploma -
Ohio Virtual Academy
- Techniques of Alcohol Management- Michigan
- ServSafe Alcohol- Montana
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