Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mia McGuire

Binghamton,NY

Summary

Dynamic professional with a proven track record at Charter Communications, excelling in customer care and team leadership. Recognized for enhancing first-call resolution rates through effective coaching and fostering collaboration. Skilled in MS Office and adept at multitasking, ensuring exceptional service delivery while adhering to policies and meeting deadlines.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

25
25
years of professional experience

Work History

Sales Associate

Knitwell Group/Loft
04.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Customer Care Supervisor

Charter Comminucations
10.2000 - 09.2023
  • Facilitated open communication channels within the team, promoting idea sharing and problem-solving discussions.
  • Established clear performance expectations, resulting in improved staff accountability and consistency in service delivery.
  • Conducted regular performance reviews, identifying areas of improvement and initiating corrective action plans as necessary.
  • Managed escalated calls professionally, resolving customer concerns in a timely manner while maintaining excellent rapport.
  • Collaborated with cross-functional teams to develop solutions for recurring customer complaints.
  • Increased first-call resolution rate through effective coaching and mentoring of team members.
  • Developed new employees and on-going performance assessment of current employees.
  • Supervised daily operations customer satisfaction, and employee productivity.
  • Coordinated with other departments to address interdepartmental issues impacting customer care outcomes.

Education

High School Diploma -

Seton Catholic Central
Binghamton, NY

Skills

  • Teamwork and collaboration
  • Time management
  • Excellent people skills
  • Policy and procedure adherence
  • Meeting deadlines
  • Adapt to diverse groups
  • Proficient in MS Office
  • Teamwork
  • Multitasking and prioritizing

Timeline

Sales Associate

Knitwell Group/Loft
04.2024 - Current

Customer Care Supervisor

Charter Comminucations
10.2000 - 09.2023

High School Diploma -

Seton Catholic Central

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