Mia Me`chelle Westfall
Kansas City,MO
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Counselor & Operations Director
Fatino Counseling Services
11.2014 - Current
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Waiter
Hallbrook Country Club
09.2022 - 11.2024
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to details.
- Contributed to the Country Club's positive reputation by consistently delivering exceptional service and building rapport with members.
Service and Sales Associate
State Farm Insurance
08.2014 - 10.2014
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Senior Licensed Sales Associate
Allstate
02.2014 - 03.2014
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Supervisor
Starbucks
04.2013 - 03.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Financial Assistant
Claris Financial
01.2013 - 04.2013
- Supported clients'' needs by providing timely responses to inquiries regarding account status or transactions processed.
- Supported executives by conducting research, reporting and documentation.
Licensed Staff Agent
Allstate Insurance
01.2012 - 08.2012
- Informed clients of policies and procedures.
- Coordinated with cross-functional teams to ensure seamless service delivery.
Account Manager
Glass America
10.2009 - 01.2012
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Licensed Agent/Office Manager
State Farm Insurance
01.2003 - 10.2009
- Implemented effective time management strategies, prioritizing tasks to ensure prompt completion of all responsibilities without compromising quality or accuracy.
- Increased policy sales by consistently presenting suitable coverage options based on clients'' needs.
Skills
- Intake assessments
- Group facilitation
- Problem-solving abilities
- Multicultural counseling
- Multitasking Abilities
- Administration and management
- Exceptional problem solver
- Addiction and Domestic Violence Treatment
- Positive Reinforcement
- Solution-focused
Certification
- MAADC II
- Property and Casualty License
- Certified Sales Professional
Timeline
Waiter
Hallbrook Country Club
09.2022 - 11.2024
Counselor & Operations Director
Fatino Counseling Services
11.2014 - Current
Service and Sales Associate
State Farm Insurance
08.2014 - 10.2014
Senior Licensed Sales Associate
Allstate
02.2014 - 03.2014
Supervisor
Starbucks
04.2013 - 03.2014
Financial Assistant
Claris Financial
01.2013 - 04.2013
Licensed Staff Agent
Allstate Insurance
01.2012 - 08.2012
Account Manager
Glass America
10.2009 - 01.2012
Licensed Agent/Office Manager
State Farm Insurance
01.2003 - 10.2009
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