Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mia Melchior

Glenview,IL

Summary

Proficient in developing and maintaining productive student, staff, family and administrator relationships to provide structures and supportive environments for children. Able to handle emergencies in a calm and level-headed manner. Kind and cheerful child caregiver with 4 years of experience nurturing and caring for children. Successful at directing playtime, arts and crafts and applying rules. Proven track record of planning activities to keep children entertained long-term.


Organized Hostess with distinct commitment to top-of-the-line customer service. Friendly worker known for maintaining excellent service levels in busy times, streamlining seating protocols and assisting servers . Successful at answering phones while greeting people in person and consistently upholding professional standards.


Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager

Era Social Club
05.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Hostess

Deuces and The Diamond Club
06.2021 - Current
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.

Server

Krolls South Loop
09.2022 - 12.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

CARE Counselor

Wilmette Park District
08.2020 - 01.2021
  • Maintained tidy, clean and organized play and work areas.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Enforced discipline and policies to protect safety of recreational activity participants.
  • Prepared for inclement weather in advance by planning indoor activities.
  • Worked creatively with other staff to develop and carry out new themes and events for camp participants.
  • Explained and enforced rules to keep campers safe and healthy.
  • Created fun and challenging recreational activities for 10-12 campers between ages of 6 and 9.

Volunteer

Willow Creek North, Daycare
08.2018 - 07.2019
  • I volunteered in the daycare to help with the children, who’s parents go to the morning service
  • I would go check in with the Main Instructor of the room I worked in, then I’d put my name tag on and start playing with The children, until it was time for the Sunday Morning Message
  • After this, we’d go sit at tables and help the kids in my group work on the lesson for the day; whether it was arts and crafts, reading, playing a game, or simply just talking about the message we received that day
  • Then, we carry on our day as a daycare would; snack, more activities and then the children are dismissed
  • This is a great experience for me, because I get to work with children and help them understand the importance of being able to express themselves through art or reading stories to better understand things
  • Cared for up to 15 children ranging in age from 4 to 10
  • Organized and planned age-appropriate lessons involving reading, crafts, and lesson games.

Education

High School Diploma -

New Trier Township High School
Winnetka, IL
06.2021

Skills

  • Seating assignment preparation
  • Table Bussing
  • Safe food handling
  • Multitasking
  • Dining customer service
  • Problem-solving abilities
  • Dynamic communication
  • Activity planning
  • Event planning
  • Training
  • Transaction Monitoring
  • Customer Service and Satisfaction
  • Overseeing Employees
  • Cash Deposits and Receipts

Certification

  • Illinois BASSET
    SELLER / SERVER CERTIFICATION Training - 2021
  • Learn2Serve Food Handler Training Course - 2021

Timeline

Server

Krolls South Loop
09.2022 - 12.2022

Assistant Manager

Era Social Club
05.2022 - Current

Hostess

Deuces and The Diamond Club
06.2021 - Current

CARE Counselor

Wilmette Park District
08.2020 - 01.2021

Volunteer

Willow Creek North, Daycare
08.2018 - 07.2019

High School Diploma -

New Trier Township High School

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Mia Melchior