Mia Mendez
West New York,NJ
Summary
Driven Quality Control Technician with a robust background in ensuring excellence. Skillfully combined expertise in product inspection, data collection, and decision-making to enhance quality management systems. Proven track record in project management and team collaboration, delivering significant improvements in product standards and customer satisfaction. Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. Reliable student with knowledge of conflict resolution, customer communications, and order processing. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quality Control Technician
Sun Noodle
Carlstadt, NJ
05.2022 - 02.2024
- Entered information into computer to document data
- Recorded, analyzed, and evaluated data to identify areas for improvement
- Identified products for correctness and quality to meet company standards
- Utilized precision measuring instruments and gauges to evaluate product dimensions, tolerances, and specifications
- Analyzed data from various tests conducted on samples of raw material and finished goods
- Prepared quality documents and certificates of analysis
- Participated in monitoring tasks to drive quality assurance programs
- Resolved complex problems related to manufacturing processes and product design.
Customer Service Representative
Expresito Carga
North Bergen, NJ
05.2021 - 04.2022
- Assisting customers with inquiries
- Tracking shipments
- Resolving issues with deliveries
- Processing orders
- Providing pricing information, and ensuring customer satisfaction
- Make and answer calls.
Customer Service Representative (Remote)
Genesis Cleaning Services
West New York, NJ
07.2019 - 08.2021
- Assisting customers with over-the-counter medication purchases, providing information on products, and offering recommendations when appropriate
- Handling cash transactions, processing payments, and reconciling cash drawers at the end of each shift
- Maintaining cleanliness and organization of the front desk area, including stocking supplies and arranging displays
- Managing incoming and outgoing deliveries, including tracking inventory and restocking shelves as needed
- Providing administrative support to pharmacy staff, such as scheduling appointments, filing paperwork, and managing electronic records
- Resolving customer complaints or concerns in a professional and courteous manner, escalating issues to management when necessary
- Adhering to pharmacy policies and procedures, including privacy regulations and safety protocols, to ensure compliance with regulatory standards.
Front Desk Customer Service Representative
Hudson Pharmacy
West New York, New Jersey
02.2020 - 05.2021
- Greeting customers warmly as they enter the pharmacy and providing assistance as needed
- Answering incoming phone calls, addressing inquiries, and directing calls to the appropriate department or staff member
- Processing prescription orders accurately and efficiently, verifying patient information and insurance coverage.
Education
High School Diploma -
Memorial High School
West New York, NJ06.2021
Bachelor of Arts (B.A.) in Graphic Design Candidate -
New Jersey City University
Jersey City, NJSkills
- Testing Procedures
- Product Sampling
- Visual Inspection
- Product Inspection
- Equipment Calibration
- Software Applications
- Workplace Safety
- Decision-making
- Inventory control
- GMP knowledge
- Project management
- Report writing
- Team collaboration
- Quality management systems
- Training abilities
- Staff Training
- Data Collection
- Scheduling
- Appointment Scheduling
- Paperwork Processing
- Data Entry
- Report Transcription
- Computer Proficiency
- Document Control
- Microsoft PowerPoint
- Chemical Handling
- Compliance with GMPs
- PPE use
- Planning
Languages
- Spanish, Native
- English, Fluent
Certification
- HACCP Certified.
- GMP for Food Industry Certified.
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Quality Control Technician
Sun Noodle
05.2022 - 02.2024
Customer Service Representative
Expresito Carga
05.2021 - 04.2022
Front Desk Customer Service Representative
Hudson Pharmacy
02.2020 - 05.2021
Customer Service Representative (Remote)
Genesis Cleaning Services
07.2019 - 08.2021
High School Diploma -
Memorial High School
Bachelor of Arts (B.A.) in Graphic Design Candidate -
New Jersey City University