Mia Mifsud

• Serve as primary contacts for 22 clients for storage and distribution projects, managing all communications, timelines, and deliverables to ensure customer satisfaction and repeat business
• Prepare custom Logistics Instructions for each clinical study, outlining packaging, storage, and distribution requirements in compliance with GMP/GDP standards
• Coordinate cross-functional teams (Quality, Regulatory, Packaging, Manufacturing) to ensure timely, compliant delivery of clinical materials and proactive resolution of shipping excursions and import/export clearance issues
• Oversee end-to-end distribution lifecycle—from order receipt and inventory management to shipment acknowledgment, returns, accountability reporting, and final closeout
• Manage drug returns and destruction processes, ensuring compliance with client specifications and regulatory guidelines
• Conduct quote reviews and scope assessments, initiating change orders when necessary and monitoring budgets to prevent scope creep
• Mentor and coach Associate Clinical Project Managers, providing guidance on best practices, client communication, and project delivery
• Support Business Development in preparing quotations and resupply plans for prospective and existing clients
• Host and facilitate client audits and site visits, presenting project status, process controls, and compliance documentation

.

• Coordinate regular project meetings, prepare agendas, document minutes, and follow up on action items, promoting effective communication within the team
• Prepare detailed progress reports, providing stakeholders with clear insights into project performance and areas for improvement
• Liaison between key stakeholders and contractors
• Collaborate seamlessly with onsite managers from diverse departments, offering additional support to ensure the smooth execution of cross-functional initiatives

• Fostered and built successful relationships with 60+ accounts bringing in over $400K in monthly revenue
• Pulled and analyzed data to identify compelling and actionable insights that drove customer growth and expansion opportunities
• Worked proactively to mitigate risk and take ownership on all customer escalations to drive issue resolution quickly and efficiently
• De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs
• Hosted monthly and quarterly business reviews to uncover solutions and identify revenue opportunities

• Managed production schedule and inventory forecasting
• Tracked inventory levels of finished goods and components, analyzing data to determine root issue
• Maintained safety stock levels for all products and components
• Sourced raw ingredients domestically and internationally for production of finished product
• Negotiated pricing with vendors while maintaining strong & positive relationships
• Managed orders for raw ingredients, packaging, and equipment
• Reconciled in-house inventory monthly using ERP systems & cycle counts
• Worked with freight forwarder to import raw materials
• Assisted in R&D and manufacturing with cGMP processes and procedures
• Managed inventory levels on Amazon Marketplace

• Managed customer service of 30+ key accounts and large retailers
• Handled all operational responsibilities, ensuring timely fulfillment of customer orders and accurate setup of accounts
• Planned, coordinated, and monitored logistics operations such as warehousing, inventory, transportation, and manufacturing
• Maintained professional & strong relationships with external manufacturers, understanding lead-time, capabilities, and hinderances
• Coordinated orders with carriers and warehouses to ensure nationwide product delivery
• Managed inventory levels at 6 3PL warehouses using excel, transferring product as needed to maintain sufficient stock levels
• Provided pricing to new and existing accounts
• Processed POs and submitted payment of invoices
• Optimized financial spend by evaluating competing domestic carrier rates

• Owned the order process for new and existing products
• Researched and analyzed trending products on Alibaba
• Obtained quotes for specific products, negotiated pricing with vendors
• Established relationships with both US and international vendors
• Gathered international freight quotes for shipping of products
• Handled and coordinated shipments with freight forwarder
• Managed product activity for two separate fulfillment centers

• Created new POs for existing and new product items
• Managed and closely watched inventory counts for 40+ SKUs
• Verified receipt of items by comparing items delivered to items ordered
• Acquired freight quotes on shipping of goods internationally and domestically
• Negotiated pricing with vendors
• Obtained and updated all company documentation from multiple labs for products
• Maintained and updated product information digitally as product ingredients changed