Mia Mills
Marion,NC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
CPhT
Ingles Markets Pharmacy #060
Marion, NC
11.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Organized work areas so that everything was easily accessible when needed.
- Assisted in training new employees on pharmacy procedures.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Prepared prescription transfers to other pharmacies.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Maintained proper storage and security conditions for drugs.
- Established or maintained medications and other patient profiles.
CPhT
Walmart #1694
Marion, NC
09.2020 - 10.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with others to discuss new opportunities.
Personal Care Assistant
Mountain Area Community Services
Marion, NC
04.2018 - 08.2020
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Administered medication under supervision of a registered nurse or physician.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Assisted physical therapists with exercises designed to increase strength, coordination, balance and flexibility.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Assessed changes in condition or behavior of the client which may require further medical attention.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Developed individual plans of care based on assessment findings and physician orders.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Provided ongoing compassionate patient care for each client.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
Pharmacy Technician
Walmart
Frederick , MD
05.2001 - 11.2006
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Organized work areas so that everything was easily accessible when needed.
- Assisted in training new employees on pharmacy procedures.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Interpreted and processed medication orders under supervision of pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Answered telephones to respond to questions or requests.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Maintained proper storage and security conditions for drugs.
- Prepared and processed medical insurance claim forms and records.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
Education
CPhT - Pharmacy Technician
PTU
Bentonville, AR08-2022
GED -
Mcdowell High School
Marion, NC01-1998
Skills
- Relationship Building
- Basic Math
- Calm Under Pressure
- Organization and Time Management
- Decision-Making
- PPE use
- Cultural Awareness
- Multitasking
- Teamwork and Collaboration
- Flexible and Adaptable
- Problem Resolution
References
References available upon request.
Timeline
CPhT
Ingles Markets Pharmacy #060
11.2023 - Current
CPhT
Walmart #1694
09.2020 - 10.2023
Personal Care Assistant
Mountain Area Community Services
04.2018 - 08.2020
Pharmacy Technician
Walmart
05.2001 - 11.2006
CPhT - Pharmacy Technician
PTU
GED -
Mcdowell High School
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