Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Mia Mims

maryland

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position one day. Ready to help team achieve company goals. Overall I am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Patient Relations Specialist

Frederick Foot And Ankle
07.2019 - Current
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Engaged with patients to provide critical information.

Cashier

Royal Farms
10.2017 - 05.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Customer Service Representative

Gymboree
08.2017 - 10.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Dietary Aide

Pleasant Acres Nursing And Rehabilitation Center
09.2016 - 01.2017
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.

Education

High School Diploma -

William Penn Senior High School
York, PA
05.2016

Skills

  • Hospitality Service
  • Satisfaction Assessment and Tracking
  • Software Applications
  • Patient File Updates
  • EMR Systems
  • Patient Intakes
  • Customer Experience
  • Outbound Calling
  • Patient Relations
  • Staff Training
  • Customer Relations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Business opportunities are like buses, there’s always another one coming.
Richard Branson

Timeline

Patient Relations Specialist

Frederick Foot And Ankle
07.2019 - Current

Cashier

Royal Farms
10.2017 - 05.2019

Customer Service Representative

Gymboree
08.2017 - 10.2017

Dietary Aide

Pleasant Acres Nursing And Rehabilitation Center
09.2016 - 01.2017

High School Diploma -

William Penn Senior High School

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Mia Mims