MIA MINGO
Clayton,NC
Summary
Three years of experience in progressive roles of accountability and leadership as a talented Customer Service professional. Resourceful team player and fast learner seeking to continue to learn new skills. Detail-oriented leadership with great communication, customer service, caregiving, and supervision skills. Pleasant Chiropractic Assistant with passion for supporting improvement of overall physical health and well-being. Offering 1 year of patient interaction, insurance verification and appointment scheduling. Astute and intuitive individual with exceptional composure.
Overview
9
9
years of professional experience
Work History
Chiropractic Assistant
Bidwell Chiropractic
07.2023 - 04.2024
- Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
Shift Leader
Plato's Closet
06.2019 - 06.2022
- Maintained a safe working environment by adhering to all safety procedures, policies, and regulations
- Provided on-the-job training and delegated daily tasks and responsibilities to new employees
- Reduced resource and time waste by directly addressing any employee or production issue and implementing timely solutions
- In charge of pricing, inventory count, and supply during shift hours
- Customers were notified of upcoming sales events and promotions
- Informed 15+ employees about changes in the store and procedures
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Remained calm, collected, and logical in order to identify and implement the best solutions during stressful situations.
Team Member
Sky Zone Trampoline Park
02.2019 - 06.2019
- Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks
- Work directly with Guests, providing courteous, friendly and professional assistance while enforcing Sky Zone standards
- Immediately made Team Leaders aware of any emergent situations involving guest
- Provided supervision over one or two courts at a time to make sure guest were following all Sky Zone policies
- Interacted both positively and energetically with guest of all ages
- (Toddler and up)
Babysitter
Family Member
03.2015 - 02.2019
- Directed children away from dangers and led indoor and outdoor activities
- Provided nurturing and positive environments for children's social and emotional development
- By encouraging open communication and providing positive feedback, I was able to form long-lasting, professional relationships with families and children
- Met children at the bus stop to walk home with them and help them cross the street
- Taught kids how to organize their toys, wash their hands, and brushing teeth by example
- Became Shift Leader at age of 17 years old.
Education
High School -
Burlington City High School
Burlington, NJ01.2022
Skills
- Retail sales
- Medical terminology knowledge
- Knowledgeable in caregiving
- Positive and friendly
- Daily workflows
- Training development aptitude
- Strong interpersonal skills
- Quick learner
- Natural leader
- Skilled problem solver
- Employee relations
- Customer service
- Key holder experience
- Active listening skills
- Money handling abilities
- Data entry
- Goal-oriented
- People-oriented
- Insurance Verification
- Medical Billing
- Effective written and verbal communication
- Patient Relations
- Payment Collection
- Telephone Etiquette
- Patient Care
- Scheduling Appointments Management
- Patient support
- Office Support
- Time management abilities
- Self Motivation
- Flexibility and Adaptability
Timeline
Chiropractic Assistant
Bidwell Chiropractic
07.2023 - 04.2024
Shift Leader
Plato's Closet
06.2019 - 06.2022
Team Member
Sky Zone Trampoline Park
02.2019 - 06.2019
Babysitter
Family Member
03.2015 - 02.2019
High School -
Burlington City High School