MIA MINGO
Clayton,NC
Summary
Experienced customer service professional with over three years of progressive roles in leadership and accountability. Resourceful team player and fast learner, eager to continue expanding skill set. Known for attention to detail and strong communication, customer service, caregiving, and supervision skills. Pleasant chiropractic assistant passionate about supporting the improvement of overall physical health and well-being. Two years of patient care interaction, establishing rapport and trust with patients while assisting with daily living tasks to enhance quality of life. Drive to prioritize individual needs and attention to important details make a valued and accommodating team player dedicated to expanding knowledge and responsibilities.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
Tammy Lynn Center for Developmental Disabilities
06.2024 - 01.2025
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Completed regular check-ins and progress report for each client.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Chiropractic Assistant
Bidwell Chiropractic
07.2023 - 04.2024
- Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
Shift Leader
Plato's Closet
06.2019 - 06.2022
- Maintained a safe working environment by adhering to all safety procedures, policies, and regulations
- Provided on-the-job training and delegated daily tasks and responsibilities to new employees
- Reduced resource and time waste by directly addressing any employee or production issue and implementing timely solutions
- In charge of pricing, inventory count, and supply during shift hours
- Customers were notified of upcoming sales events and promotions
- Informed 15+ employees about changes in the store and procedures
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Remained calm, collected, and logical in order to identify and implement the best solutions during stressful situations.
Team Member
Sky Zone Trampoline Park
02.2019 - 06.2019
- Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks
- Work directly with Guests, providing courteous, friendly and professional assistance while enforcing Sky Zone standards
- Immediately made Team Leaders aware of any emergent situations involving guest
- Provided supervision over one or two courts at a time to make sure guest were following all Sky Zone policies
- Interacted both positively and energetically with guest of all ages
- (Toddler and up)
Education
Licensed Nurse - Nursing
ECPI University
Raleigh, NC12-2025
High School -
Burlington City High School
06-2022
Skills
- Customer service
- Problem-solving
- Money handling
- Patience and empathy
- Strong work ethic
- Managing routines
- Time management
- Reliability and punctuality
- Daily living assistance
- Personal hygiene assistance
- Strong ethics
- First aid and safety
- Patient care
- Dependable and responsible
- Respectful and compassionate
Education
Burlington, NJ
Contact
Clayton, NC 27520
Timeline
Direct Support Professional
Tammy Lynn Center for Developmental Disabilities
06.2024 - 01.2025
Chiropractic Assistant
Bidwell Chiropractic
07.2023 - 04.2024
Shift Leader
Plato's Closet
06.2019 - 06.2022
Team Member
Sky Zone Trampoline Park
02.2019 - 06.2019
Licensed Nurse - Nursing
ECPI University
High School -
Burlington City High School
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