Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mia Molina

Salinas,CA

Summary

Dynamic professional with extensive experience in customer service and educational support, notably at Toro Schook for the Deaf. Skilled in crisis management and verbal communication, I excel at fostering positive relationships and enhancing customer satisfaction. Proven ability to tailor experiences to individual needs, ensuring a welcoming environment and promoting social integration.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Madonna Gardens
02.2025 - Current
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Inspected dishes and utensils for cleanliness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Paraprofessional

Monterey County Office of Education
10.2022 - 12.2024
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Reported on student progress, behavior, and social skills to parents.
  • Administered tests and assessments to evaluate student progress and performance.
  • Enforced rules and instructions to maintain discipline.
  • Helped teachers manage bus loading and unloading.
  • Cleaned, organized and restocked classrooms for upcoming classes.
  • gave crucial language skills and showed proper behaviors for students to mirror.
  • Graded and provided feedback on assignments.
  • Took part in professional development workshops to boost skills.
  • Developed and implemented strategies to improve student engagement.
  • Maintained and operated classroom equipment to maximize use and lifespan.
  • Helped teacher prepare instructional material and displays.
  • assisted a team of sign language interpreters and speech therapists.

Sales Associate

49ers Shop
08.2019 - 08.2020
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built relationships with customers to encourage repeat business.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Server/Host

Fish And Chips
06.2017 - 08.2018
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Education

High School Diploma -

Salinas High School
Salinas, CA

No Degree - American Sign Language Lingustics And Deaf Culture

California State University, Long Beach
Long Beach, CA
05-2030

Skills

  • Social support
  • Reading support
  • Educational assistance
  • Storytelling
  • Arts and crafts
  • Classroom support
  • Test proctoring
  • Enrichment activities
  • Student records management
  • Verbal and written communication
  • Clerical support
  • Multicultural awareness
  • Group and individual instruction
  • Student accommodation
  • Social integration
  • Computer skills
  • Educational games
  • Social development and integration
  • Life skills training
  • Teacher support
  • Safety
  • Crisis management
  • Classroom technology
  • Learning strategies
  • Supervising student activities
  • Behavior management

Certification

Every Student Succeeds Act Test Completion


10 Hour General Industry Safety and Health training OSHA

Languages

Spanish
American Sign Language

Timeline

Server

Madonna Gardens
02.2025 - Current

Paraprofessional

Monterey County Office of Education
10.2022 - 12.2024

Sales Associate

49ers Shop
08.2019 - 08.2020

Server/Host

Fish And Chips
06.2017 - 08.2018

High School Diploma -

Salinas High School

No Degree - American Sign Language Lingustics And Deaf Culture

California State University, Long Beach

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Mia Molina