Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Mia Montefusco

Yorkville,IL

Summary

Service-oriented and resourceful medical assistant at Delnor Hospital with a B.S. in Health Science and over 2500 hours of in-depth clinical skills and assessment training. Recognized by patients and coworkers for supporting patients in feeling secure and comfortable in a clinical setting. Proven ability to stay organized and prioritize tasks in a fast-paced environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Medical Assistant

Johnson Dermatology
09.2023 - Current
  • Assisted dermatologists with various procedures, improving patient treatment outcomes and satisfaction.
  • Contacted pharmacies to submit and refill patients' prescriptions
  • Educated patients on preventative measures, treatment plans, and follow-up care instructions.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed routine follow-up calls to track patient progress post-treatment, contributing to improved recovery rates.

Bartender

Roadhouse Country Bar & Grill
05.2020 - Current
  • Greeted and developed relationships resulting in customer loyalty
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Studied and memorized cocktails recipes, spirits, beers, and wines to give quality recommendations
  • Trained multiple new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.

Medical/Surgical Patient Care Technician

Delnor Hospital
06.2022 - 09.2023
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Monitored and conveyed important patient information including vital signs, blood glucose measurements, and input and output to healthcare staff to help optimize treatment, planning, and care delivery.
  • Providing compassionate care by listening to patients' concerns and guiding them by answering any questions or concerns.
  • Trained new employees, resulting in stronger staff development.

Waitress

Legends Sports Bar And Grill
06.2016 - 03.2020
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Cultivated warm relationships with regular customers.

Education

Bachelor of Science - Health Science

North Central College
Naperville, IL
12.2021

Skills

  • Accustomed to fast-paced environments and able to perform emergency care
  • Collaborated with other departments and medical staff to support total patient care
  • Dynamic leadership qualities
  • Exceptional communication and customer service skills
  • Experience with hospice and palliative care, medical histories, vital assessments, patient data management systems, and performing EKGs
  • Professional bedside manner and patient relations
  • Provide de-escalation techniques for agitated and aggressive patient behaviors
  • BLS Certified

Certification

  • Basic Life Support Certification, Mar 2024
  • Certified Nurse Assistant, May, 2022
  • Hurby Endowed Scholarship, 2020 - 2021
  • Transfer Excellence Scholarship, 2019 - 2021
  • National Society of Leadership and Success, 2017 - Present

Accomplishments

Community Service Volunteer

  • Moose Lodge Charity Event 2022
  • Polar Plunge for Special Olympics 2022, 2023


Timeline

Medical Assistant

Johnson Dermatology
09.2023 - Current

Medical/Surgical Patient Care Technician

Delnor Hospital
06.2022 - 09.2023

Bartender

Roadhouse Country Bar & Grill
05.2020 - Current

Waitress

Legends Sports Bar And Grill
06.2016 - 03.2020

Bachelor of Science - Health Science

North Central College

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Mia Montefusco