Mia Moore
Richmond,VA
Summary
Dependable restaurant hostess with background in providing top-notch customer service. Experienced in managing reservations, coordinating dining room staff, and enhancing overall dining experience for guests. Strong communication skills and ability to handle fast-paced environments effectively. Proven track record of contributing to team success and ensuring seamless operations in previous roles.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Smithfield Station
Smithfield, VA
05.2024 - 08.2024
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Assisted with setting up banquet rooms for special events.
- Balanced cash register at end of shift according to established procedures.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Completed daily side work tasks assigned by management, such as cleaning windows, vacuuming, and restocking bathroom supplies.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Accepted payments from guests for dine-in and take-out foods.
- Answered phone inquiries, record takeout orders and respond to service questions.
Restaurant Hostess
Vintage Tavern
Suffolk, VA
03.2023 - 08.2024
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Informed kitchen staff of any special orders or dietary restrictions.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Provided assistance to servers as needed, including clearing plates from tables and running food orders.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered telephone to provide dining information and take reservations.
Teacher's Assistant
Kids Come First
Smithfield, VA
04.2022 - 03.2023
- Facilitated small group instruction and activities for students of varying abilities.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Coordinated daily tasks between teachers and other staff members.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
- Enforced rules regarding student conduct while promoting respect for diversity among classmates.
- Supervised children and participated with children in activities.
- Provided one-on-one support to students requiring additional assistance.
Education
Bachelor of Science - Business Foundations
Virginia Commonwealth University
Richmond, VA05-2028
High School Diploma -
Smithfield High School
Smithfield, VA06-2024
Skills
- Conflict Resolution
- Reservations Coordination
- Menu Memorization
- Table setting arrangements
- Table Bussing
- Guest Relations
- Relationship Building
- Social Perceptiveness
- Scheduling
- Supply Restocking
- Cash Handling
- Customer Service
- Time Management
Accomplishments
- National Honors Society: Going into my senior year I was invited to join the National Honors Society, which is an honor awarded to students who were able to maintain a GPA of 3.5 or higher throughout their high school academics. In this group, we volunteered for various charities and helped organize academic and community events.
- Honor Roll: I received this honor for maintaining all A's in my high school academics.
Affiliations
- Full-Time student: I am very committed to my school work and strive to maintain an above average GPA in all of my studies.
- Exercising: I enjoy going to the gym as a way to socialize and also stay active to maintain my health.
- Travelling: Exploring different places and learning about various cultures is something that I enjoy and appreciate.
- Baking: Baking is a calming activity for me to do when I feel stressed and is also how I show my appreciation for others.
- Green Club: In high school, I decided to join my school's Green Club as a way to give back to my community and build social relationships
- Volleyball: I played for the Smithfield High School Junior Varsity team my freshman year, and played for the Varsity team the next two years. This team taught me valuable skills such as sportsmanship, communicating, and social relationships.
References
References available upon request.
Timeline
Restaurant Hostess
Smithfield Station
05.2024 - 08.2024
Restaurant Hostess
Vintage Tavern
03.2023 - 08.2024
Teacher's Assistant
Kids Come First
04.2022 - 03.2023
Bachelor of Science - Business Foundations
Virginia Commonwealth University
High School Diploma -
Smithfield High School
Similar Profiles
Carolinne GollubCarolinne Gollub
Busser at Smithfield StationBusser at Smithfield Station
Marquil BirchetteMarquil Birchette
Cook and Dishwasher at Taste Of SmithfieldCook and Dishwasher at Taste Of Smithfield
Joanna MadisonJoanna Madison
Insulator at Harris Power Station, McGuire Power Station, Catawba Power Station, Oconee Power Station, Robinson Power Station, Brunswick Power Station, North Anna Power Station, Surry Power StationInsulator at Harris Power Station, McGuire Power Station, Catawba Power Station, Oconee Power Station, Robinson Power Station, Brunswick Power Station, North Anna Power Station, Surry Power Station
JASMINE MOSLEY, MHA, PMPJASMINE MOSLEY, MHA, PMP
Senior Project Manager (Strategic Integration & Operations) at Bon Secours Mercy HealthSenior Project Manager (Strategic Integration & Operations) at Bon Secours Mercy Health
William Butler IIIWilliam Butler III
Delivery Helper at Designs by Janice FloristDelivery Helper at Designs by Janice Florist