Mia Morales-Leza
Noblesville,IN
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Host
Casa Santa
Noblesville, IN
05.2024 - Current
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
- Served as point-of-contact for resolving guest complaints or special requests.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
- Greeted guests and gathered information to seat groups or place on waitlist.
Ice Cream Scooper
Handles Homemade Ice Cream
Noblesville, IN
05.2023 - 10.2024
- Prepared sundaes, milkshakes, and other frozen treats according to customer specifications.
- Maintained a clean work area and complied with health codes.
- Greeted customers in a friendly manner and provided excellent customer service.
- Adhered to all food safety regulations and monitored product temperatures throughout the shift.
- Operated cash registers and processed payments accurately.
- Provided accurate change for customers' transactions.
- Stocked shelves with ice cream products and toppings.
- Cleaned equipment such as blenders, mixers, freezers, scoops. after each use.
- Weighed ingredients for ice cream recipes using scales when necessary.
- Assisted in preparing various types of desserts including cakes, pies, cookies and pastries.
- Organized storage areas for efficient access to supplies needed during shifts.
- Assisted in training new employees on proper scooping techniques and procedures.
- Followed company policies regarding portion sizes when serving customers' orders.
- Demonstrated knowledge of flavors available when taking orders from customers.
- Continually checked the quality of ice cream products served to ensure they met standards set by management.
- Answered customer questions about flavors or menu items in a knowledgeable manner.
- Suggested additional items or upgrades to customers' orders based on their preferences.
Education
Some College (No Degree) - Elementary Education
Indiana University, Bloomington
Bloomington, INSkills
- Telephone reception
- Menu management
- Reservations
- Strong interpersonal skills
- Dining room management
- Impression management
- Reservation coordination
- Takeout order processing
- Guest complaint resolution
- Food inspection
- Greeting guests
- Food handling safety
- POS system transactions
- POS system expertise
- Teamwork
- Sanitization
Affiliations
- I have helped with different activities at my local church.
- I was a cadet teacher for 3 months at my local catholic elementary school.
- I am a fluent Spanish speaker.
- I do Service-Learning every Friday at my local Boys and Girls Club.
Languages
Spanish
Native/ Bilingual
Timeline
Host
Casa Santa
05.2024 - Current
Ice Cream Scooper
Handles Homemade Ice Cream
05.2023 - 10.2024
Some College (No Degree) - Elementary Education
Indiana University, Bloomington
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