Mia Neilson
Summary
Personable and polished hospitality professional with over six years of experience in high-volume and fine-dining environments. Known for exceptional customer service, strong wine and caviar knowledge, and an ability to upsell and build rapport. Proven ability to lead teams, handle POS operations, and provide memorable guest experiences. Currently pursuing a B.A. in Psychology, with a focus on communication and human behavior within hospitality.
Overview
7
7
years of professional experience
Work History
Caviar Service
Golden Goat Caviar
West Palm Beach, Florida
01.2025 - Current
- Personable with every guest to help build rapport for new customers
- Suggestive selling
- Knowledge of different types of caviar to enhance the guests experience and entice them to try new caviar
- Proper caviar handling and serving
- Payment handling
- Knowledge of vodka and champagne pairings for caviar
Waitress
Wine Room
Delray Beach, Florida
08.2024 - Current
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Greeted customers upon arrival, explained menu items and specials, provided wine recommendations.
- Checked identification of guests purchasing alcoholic beverages to ensure they were of legal age.
- Demonstrated knowledge of wines by origin, type, vintage, flavor profile and pairings with food items on the menu.
- Complied with all cash handling policies and procedures when serving guests' payment transactions.
- Created rapport with new and returning patrons to foster guest satisfaction.
Waitress
Loch Bar
Boca Raton, FL
07.2021 - 01.2023
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Prepared checks, itemizing total meal costs and taxes.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Head Waitress
Outback Steakhouse
Deerfield Beach, FL
10.2019 - 05.2021
- Completed Headwaiter's duties on a regular basis by assisting other servers in completing their FOH duties at the end of their shift, and working with the managers to pay all employees and the bank at the end of each shift.
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
Waitress
Hurricane Grill & Wings
Parkland, FL
07.2018 - 10.2019
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Greeted newly seated guests quickly and efficiently.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
Bachelor of Arts - Psychology
Florida Atlantic University
Boca Raton, FL07-2025
High School Diploma -
Marjory Stoneman Douglas High School
Parkland, FL05.2018
Skills
- Check payment processing
- Point of Sale (POS) system operations
- Menu memorization
- Price memorization
- High-volume dining
- Regulatory compliance
- Relationship management
- Beverage Preparation
- Suggestive Selling
- Safe serving knowledge
- Wine and liquor expertise
- Bar service preparation
- Identification verification
- Maintaining a clean bar
- Certification in Bartending
Timeline
Caviar Service
Golden Goat Caviar
01.2025 - Current
Waitress
Wine Room
08.2024 - Current
Waitress
Loch Bar
07.2021 - 01.2023
Head Waitress
Outback Steakhouse
10.2019 - 05.2021
Waitress
Hurricane Grill & Wings
07.2018 - 10.2019
Bachelor of Arts - Psychology
Florida Atlantic University
High School Diploma -
Marjory Stoneman Douglas High School
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