Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
References
Timeline
Generic

Mia Nelson

Davenport

Summary

Sales Associate with expertise in customer service and team collaboration, focused on improving customer experiences and upholding safety standards. Proven track record in problem-solving and conflict resolution, effectively managing operations in dynamic environments. Experienced Lifeguard Assistant Manager with strong communication skills, dedicated to training staff and ensuring safety protocols are met. Demonstrated ability to create secure and enjoyable environments for patrons through effective leadership and operational management.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Associate

Hollister.Co
Davenport
11.2024 - Current
  • Assisted customers with product selection and provided personalized service.
  • Maintained store appearance by organizing merchandise and ensuring cleanliness.
  • Collaborated with team members to achieve sales goals and enhance customer experience.
  • Managed inventory by restocking shelves and tracking product availability.
  • Engaged with customers to build rapport and promote brand loyalty.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Worked with fellow sales team members to achieve group targets.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.

Lifeguard Assistant Manager

City Of Davenport
Davenport
04.2023 - Current
  • Supervised lifeguard staff to ensure safety protocols were followed.
  • Conducted training sessions on emergency response and rescue techniques.
  • Managed daily operations of aquatic facilities, ensuring cleanliness and safety.
  • Monitored pool activities to enforce rules and maintain a safe environment.
  • Responded to incidents promptly, providing first aid as needed to patrons.
  • Assisted in the development of emergency action plans for pool-related incidents.
  • Monitored performance of lifeguards to ensure they met quality standards established by the organization.
  • Assisted in resolving customer complaints while providing excellent customer service.
  • Provided guidance and assistance to lifeguards regarding safety protocols.
  • Enforced rules governing use of the facility while ensuring patron safety at all times.
  • Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.

Education

Undergraduate - Physical Therapy

University of Iowa
Iowa City, IA
05-2029

High School Diploma -

Davenport Central
Davenport, IA
06-2025

Skills

  • Patient care and emergency response
  • Team leadership and collaboration
  • Customer service and support
  • Inventory management and operations
  • Safety protocols and compliance
  • Time management and prioritization
  • Conflict resolution and mediation
  • Active listening skills
  • Sales strategies and product knowledge
  • Retail operations management
  • Effective communication skills
  • Friendly demeanor and approachability
  • Cash handling and register operation
  • Problem-solving techniques

Accomplishments

  • National Honors Society
  • All academic

Affiliations

Ten year swimmer

Two year swim team captain

Volunteer at multiple facilities

Certification

  • AED Certified
  • First Aid Certified
  • Drivers License
  • RedCross certified

References

References available upon request.

Timeline

Sales Associate

Hollister.Co
11.2024 - Current

Lifeguard Assistant Manager

City Of Davenport
04.2023 - Current

Undergraduate - Physical Therapy

University of Iowa

High School Diploma -

Davenport Central

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Mia Nelson