Created monthly schedules that align with restaurant needs while respecting employee's availability and taking into account employee strengths.
Managed and successfully kept a fully staffed team at all times while fostering a positive work environment and maintaining a very low turnover rate.
Conducted interviews, led new hire orientations, and trained new employees.
Led meetings with staff to communicate changes and ensure restaurant success.
Conducted one-on-one meetings with each staff member to give performance feedback and receive feedback on how management is doing; implemented changes based on feedback.
Took inventory, ordered necessary food and supplies to support restaurant operations, created pars for items and prepped food.
Oversaw and delegated daily food prep, ensured food safety practices
Executed menu changes and updated menus accordingly on POS and third party delivery services.
Provided excellent customer service; handled customer complaints and concerns.
Cultivated strong relationships with customers, vendors, and partners to ensure long-term success and loyalty.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Assisted other location with hiring and training, food prep, delivering supplies.
Retail Sales Associate
Madewell
08.2021 - 02.2022
Increased sales revenue through effective product recommendations and promoting special offers.
Collaborated with team members to meet and exceed monthly sales targets consistently.
Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Used POS system to process sales, returns, exchanges, online orders, and gift card activations.
Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Chocolatier
Godiva
12.2019 - 03.2020
Became knowledgeable of Godiva's individual chocolates, all chocolate and gift boxes, and production of chocolates to communicate effectively to customers.
Worked cash register while upselling items and providing a great customer service experience.
Kept work areas clean, neat and organized to promote safety and productivity.
Created appealing displays of products to promote sales.
Ensured item stock on floor.
Made soft serve, drinks, and parfait.
Packaged chocolate items for delivery or pickup.
Washed dishes, swept and mopped, sanitized surfaces.
Server/Lineman
Oahu Mexican Grill (OMG)
01.2019 - 09.2019
Provided excellent customer service, worked register, upsold items, handled cash.
Prepared food and accommodated food allergies.
Poured and served drinks.
Assisted in training new hires.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Crew Member
Papa Murphy's
02.2018 - 07.2018
Performed customer service both in person and via store phone, including order taking, customer inquiries, and client feedback/complaints
Worked cash register; duties included credit and cash sales transactions and closing balances
Prepared standard and custom-order pizzas, salads, and other food items
Completed cleaning tasks during shift and at closing; tasks included washing dishes, sweeping and mopping floors, deep cleaning food areas.