Overview
Work History
Education
Skills
Certification
references
Timeline
Generic

Mia Oehler

Seattle,WA

Overview

6
6
years of professional experience
1
1
Certification

Work History

General Manager; HR

Ian's Pizza
10.2021 - Current
  • Created monthly schedules that align with restaurant needs while respecting employee's availability and taking into account employee strengths.
  • Managed and successfully kept a fully staffed team at all times while fostering a positive work environment and maintaining a very low turnover rate.
  • Conducted interviews, led new hire orientations, and trained new employees.
  • Led meetings with staff to communicate changes and ensure restaurant success.
  • Conducted one-on-one meetings with each staff member to give performance feedback and receive feedback on how management is doing; implemented changes based on feedback.
  • Took inventory, ordered necessary food and supplies to support restaurant operations, created pars for items and prepped food.
  • Oversaw and delegated daily food prep, ensured food safety practices
  • Executed menu changes and updated menus accordingly on POS and third party delivery services.
  • Provided excellent customer service; handled customer complaints and concerns.
  • Cultivated strong relationships with customers, vendors, and partners to ensure long-term success and loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Assisted other location with hiring and training, food prep, delivering supplies.

Retail Sales Associate

Madewell
08.2021 - 02.2022
  • Increased sales revenue through effective product recommendations and promoting special offers.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, exchanges, online orders, and gift card activations.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Chocolatier

Godiva
12.2019 - 03.2020
  • Became knowledgeable of Godiva's individual chocolates, all chocolate and gift boxes, and production of chocolates to communicate effectively to customers.
  • Worked cash register while upselling items and providing a great customer service experience.
  • Kept work areas clean, neat and organized to promote safety and productivity.
  • Created appealing displays of products to promote sales.
  • Ensured item stock on floor.
  • Made soft serve, drinks, and parfait.
  • Packaged chocolate items for delivery or pickup.
  • Washed dishes, swept and mopped, sanitized surfaces.

Server/Lineman

Oahu Mexican Grill (OMG)
01.2019 - 09.2019
  • Provided excellent customer service, worked register, upsold items, handled cash.
  • Prepared food and accommodated food allergies.
  • Poured and served drinks.
  • Assisted in training new hires.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Crew Member

Papa Murphy's
02.2018 - 07.2018
  • Performed customer service both in person and via store phone, including order taking, customer inquiries, and client feedback/complaints
  • Worked cash register; duties included credit and cash sales transactions and closing balances
  • Prepared standard and custom-order pizzas, salads, and other food items
  • Completed cleaning tasks during shift and at closing; tasks included washing dishes, sweeping and mopping floors, deep cleaning food areas.

Education

Liberal Arts Associate's Degree -

Kapi'olani Community College
Honolulu, HI
12.2020

Skills

  • Time Management
  • Workflow Planning
  • Quality Management
  • Schedule Management
  • Administrative Skills
  • Marketing
  • Labor Cost Controls
  • Human Resources Management
  • Inventory Control
  • Customer Relations
  • Staff Motivation
  • Staff Training and Development

Certification

MAST Permit; Food Handler's Card

references

  • Ryan Flohr, Ian's Pizza Owner 425-786-3588
  • Nick Elsner, Supervisor 818-618-4858
  • Mikaela Fuqua, Supervisor

Timeline

General Manager; HR

Ian's Pizza
10.2021 - Current

Retail Sales Associate

Madewell
08.2021 - 02.2022

Chocolatier

Godiva
12.2019 - 03.2020

Server/Lineman

Oahu Mexican Grill (OMG)
01.2019 - 09.2019

Crew Member

Papa Murphy's
02.2018 - 07.2018

Liberal Arts Associate's Degree -

Kapi'olani Community College

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Mia Oehler