Mia Olavarria
Middletown
Summary
Dynamic and dedicated professional with experience at Lululemon, Zales, and American eagle skilled in relationship building and conflict resolution. Proven ability to enhance customer satisfaction through exceptional service and effective problem-solving. Adept at managing high-stress situations while maintaining a calm demeanor, ensuring a positive experience for clients and fostering loyalty. Offering strong communication and organizational skills, with dedication to creating engaging and supportive learning environment. Brings solid grasp of educational principles and ability to quickly learn and apply new teaching methodologies.
Overview
2
2
years of professional experience
Work History
Part Time Educator
Lululemon
03.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Behavior Technician
Yellow Bus
01.2025 - Current
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Sales Associate
Zales The Diamond Store
08.2024 - Current
- Handled large cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built professional relationships to have long lasting customers
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
American Eagle Outfitters, Inc
04.2023 - 06.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Education
Associate of Science - Elementary Education
Orange County Community College
Middletown, NY05-2025
Skills
- Problem-solving
- Team collaboration
- Relationship building
- Conflict resolution
- Cultural awareness
- Customer service
- Customer assistance
- Patience and empathy
Timeline
Part Time Educator
Lululemon
03.2025 - Current
Behavior Technician
Yellow Bus
01.2025 - Current
Sales Associate
Zales The Diamond Store
08.2024 - Current
Sales Associate
American Eagle Outfitters, Inc
04.2023 - 06.2024
Associate of Science - Elementary Education
Orange County Community College
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