Mia Oliver
Marietta,GA
Summary
Detail-oriented with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
The Mansions At Alpharetta
11.2023 - Current
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Documented patient information and care activities in electronic health record.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Medical Collections Specialist
United Medical Monitoring
07.2023 - 01.2024
- Improved patient satisfaction by promptly addressing and resolving medical billing disputes.
- Streamlined the collections process for increased efficiency and reduced outstanding debts.
- Negotiated payment plans with patients, ensuring timely payments and reducing financial strain on the practice.
- Collaborated with insurance companies to expedite claims processing and secure timely reimbursements.
- Reduced errors in billing documentation by implementing a rigorous quality control system.
- Updated patient records accurately to ensure seamless coordination between departments and minimize delays in treatment or billing.
Education
Bachelor of Science - Health Sciences Minoring in Public Health
Kennesaw State
05.2025
Skills
- Resident Care Associate (RCA)
- Nonviolent Crisis Intervention (NVCI)
- Calm Under Stress
- Mobility Assistance
- Aging reports analysis
- Service Quality Standards
- Attention to Detail
- Stress Tolerance
- Investigative research
- Documentation and Recordkeeping
- Account Investigation
- Account Monitoring
- Updating Customer Accounts
Certification
- CNA - Certified Nurse Assistant
- CITI Training - Social and Behavior Research
Timeline
Certified Nursing Assistant
The Mansions At Alpharetta
11.2023 - Current
Medical Collections Specialist
United Medical Monitoring
07.2023 - 01.2024
Bachelor of Science - Health Sciences Minoring in Public Health
Kennesaw State
- CNA - Certified Nurse Assistant
- CITI Training - Social and Behavior Research
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