Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Mia Orluk

Strafford,NH

Overview

3
3
years of professional experience

Work History

Dispatcher

Portsmouth Regional Hospital
01.2024 - Current
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Directed dispatching, routing, and tracking of ambulance fleet.
  • Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
  • Dispatched and coordinated emergency medical teams according to call priority and certification level.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
  • Maintained updated knowledge of local geography, ensuring quick identification of locations during emergency calls.

Dispatcher

Stewart's Ambulance Service
08.2021 - Current
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Operated telephone and radio equipment to receive requests and reports from EMS crews.
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Dispatched and coordinated emergency medical teams according to call priority and certification level.
  • Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
  • Improved accuracy in incident reporting by adopting standardized call coding systems.
  • Kept detailed records of all dispatched calls, enabling accurate reporting and analysis of response times and patterns.
  • Monitored GPS tracking systems closely to identify any deviation from assigned routes or delays that might impact patient care.
  • Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.

Bouncer

Portsmouth Gaslight Co.
12.2022 - 02.2023
  • Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
  • Ensured patron safety by effectively monitoring and controlling crowds in a timely manner.
  • Furnished patrons with ticket stubs, wrist bands and hand stamps to denote rightful admission.
  • Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
  • Provided first aid assistance when necessary, ensuring guest welfare while on the premises.
  • Liaised with local police officers, fire services and emergency services to maintain security and service and resolve issues.
  • Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Facilitated emergency evacuations smoothly during unexpected events, ensuring guest safety.

Education

No Degree - Emergency Medical Technology

New Hampshire CPR
Portsmouth, NH
01-2025

High School Diploma -

Dover High School
Dover, NH
06-2021

Skills

  • Decision-making
  • Attention to detail
  • Stress tolerance
  • Prioritizing calls
  • Problem-solving
  • Dispatch coordination
  • Incident reporting
  • Multitasking and organization
  • Emergency protocols
  • Radio communication
  • Call handling

Affiliations

  • PRH EMS Safety Committee- Secretary

Timeline

Dispatcher

Portsmouth Regional Hospital
01.2024 - Current

Bouncer

Portsmouth Gaslight Co.
12.2022 - 02.2023

Dispatcher

Stewart's Ambulance Service
08.2021 - Current

No Degree - Emergency Medical Technology

New Hampshire CPR

High School Diploma -

Dover High School

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Mia Orluk