Mia Ortiz
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and be a servant leader to those around me.
Overview
6
6
years of professional experience
Work History
Internet/Voice Repair Representative 1
Spectrum
12.2022 - Current
- Navigated customers on repairing/rebooting equipment over the phone and facilitated customer education
- Succeeded in using advanced diagnostic tools to address technical inquiries and record keeping and accomplished satisfactory customer experience
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Championed a performance-driven culture by aligning training initiatives with key performance indicators and individual development plans.
Assistant Head Cashier
Zara
01.2021 - 01.2022
- Excelled at building and motivating management and hourly teams by cultivating meetings, scheduling team activities, and reinforcing mission and values
- Collaborated with management to identify areas for improvement, ultimately leading to increased efficiency within the department.
- Assisted head cashier with scheduling responsibilities, optimizing staff coverage during peak business hours.
- Maintained a clean and organized work area, promoting a positive atmosphere for both employees and customers.
Sales Associate
Five Below
01.2019 - 01.2020
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Administrative Assistant Intern
Perth Amboy Senior Community Center
06.2018 - 08.2018
- Collaborated with council members to create events, activities, and fundraising for the senior citizen community
- Organized event lists, participation, and turnouts of scheduled events and fundraisers
- Answered more than 30 calls daily, scheduled 3 monthly team meetings weekly, and assisted in filing records.
- Streamlined office operations by organizing and maintaining electronic filing systems.
- Enhanced team communication by responding to internal requests and inquiries in a timely manner.
Education
Bachelor of Science - Human Resources Management
Southern New Hampshire University
Associates of Business - Marketing
Valencia College
Skills
Bilingual: Spanish and English
Microsoft Office
Call Center Operations
Issue and Complaint Resolution
Excellent Communication
Employee Coaching
Adaptability and Flexibility
Organizational Skills
Accomplishments
- Selected as a Progress Partner after less than 1 year of employment.
- Awarded with Bronze in June and November of 2023.
- Designed and Presented Powerpoint to New Hire Classroom for Practical Training Expectations.
- Recognized through Spark by multiple New Hire Agents for excellent training and development.
Timeline
Internet/Voice Repair Representative 1
Spectrum
12.2022 - Current
Assistant Head Cashier
Zara
01.2021 - 01.2022
Sales Associate
Five Below
01.2019 - 01.2020
Administrative Assistant Intern
Perth Amboy Senior Community Center
06.2018 - 08.2018
Bachelor of Science - Human Resources Management
Southern New Hampshire University
Associates of Business - Marketing
Valencia College