Mia Ortiz
Hughson,CA
Summary
I am a Dedicated hospitality professional with expertise in customer service and cash handling. Proven ability to create positive guest experiences through effective multitasking and upselling techniques. Developed exceptional customer service skills in fast-paced restaurant environment, seeking to transition into new field. I also offer excellent communication and organizational skills, eager to learn and grow in fast-paced healthcare environment. Brings ability to quickly grasp new procedures and systems, with proficiency in data entry and customer service. Ready to use and develop these skills in any Admitting Clerk role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress/Bar Server
Sidelines Whiskey Jacks
Modesto, CA
04.2025 - Current
- Provided exceptional customer service, ensuring positive dining experiences for all Customers.
- Delivered exceptional customer service in fast-paced bar environment.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
Cook/Cashier
Sno-White Drive In
Oakdale, CA
01.2025 - Current
- Prepared and cooked menu items according to established recipes and quality standards.
- Maintained cleanliness and organization of kitchen workspace, adhering to safety regulations.
- Assisted in inventory management, tracking ingredient usage and notifying management of stock levels.
- Collaborated with team members to ensure timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
ROP Hospital Aid
Oak Valley Hospital
Oakdale, CA
08.2024 - 05.2025
- Processed patient admissions efficiently, ensuring accurate data entry into electronic health record systems.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated with various departments to streamline patient flow and enhance overall service delivery in the ER.
- Maintained patient confidentiality by adhering to HIPAA regulations throughout the entire registration process.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
High School Diploma -
Oakdale High School
Oakdale, CASkills
- Customer service
- Strong multitasking
- Assisting arriving guests
- Team collaboration
- Cash handling
- Safe food handling
- Hospitality service expertise
- Upselling techniques
- Bar terminology
- Serving expertise
Certification
- CPR Certified
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Waitress/Bar Server
Sidelines Whiskey Jacks
04.2025 - Current
Cook/Cashier
Sno-White Drive In
01.2025 - Current
ROP Hospital Aid
Oak Valley Hospital
08.2024 - 05.2025
High School Diploma -
Oakdale High School