Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MIA OSPINA

Fort Pierce

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Receptionist

Rosenthal Levy Simon and Sosa
07.2024 - Current
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Greeted visitors and provided them with assistance.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before handing them checks.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, scanning, and filing as requested, and mailing out documents.
  • Sorted incoming mail and directed to correct personnel each day.
  • Monitored security cameras in the lobby area to ensure safety of employees and guests.
  • Organized conference room reservations for meetings or events.
  • Created new client files when new clients called in.
  • Signed for incoming deliveries.
  • Assisted with requesting medical records.
  • Received payments and recorded receipts for services.
  • Handled confidential information in accordance with privacy regulations.
  • Assisted with sending out documents for clients to sign via online and through mail
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Participated in events that help grow the company

Front Desk Receptionist

Disneys Vero Beach Resort
12.2023 - Current
  • Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
  • Provided a high level of customer service to all clients
  • Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
  • High note taker making sure everything was clear and understandable for others
  • Processed payments received from customers via cash or credit card transactions accurately and efficiently
  • Maintained an organized front desk area, ensuring all forms were up to date and available for the rest of the employees
  • Performed data entry and administrative duties such as filing, scanning documents, updating databases
  • Scheduled appointments for guests using specific websites and provided updates on changes or cancellations when needed
  • Able to multitask and work with multiple guests
  • Handled incoming and outgoing mail with timely attention.

Lifeguard/Activities Assistant

Disneys Vero Beach Resort
11.2021 - Current
  • Kept activities spaces organized, clean and tidy
  • Helped residents participate in activities with basic and advanced mobility support
  • Led activities such as dances, fun games for kids, movie nights, and other types of resident entertainment
  • Promoted a fun, safe, and inclusive environment by monitoring the activity of guests to identify and address behavioral issues
  • Assisted with transporting and escorting program participants to, from, and within program activity locations and on external trips
  • Watched over swimmers to respond quickly to distress situations
  • Maintained a neat and clean pool area and clean water
  • Observed sections of assigned water zone of responsibility
  • First aid and CPR certified
  • Trained for a fast response to life-threatening situations
  • Cautioned swimmers regarding unsafe practices and safety hazards
  • Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons
  • Patrolled to identify anyone needing assistance and offered immediate care
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Sales Associate

Ups Store
01.2022 - 10.2022
  • Collected payments and provided accurate change
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Helped customers find specific products, answered questions, and offered product advice
  • Trained new team members in cash register operation, stock procedures, and customer services
  • Reviewed files, recordings, and other documents to obtain information to respond to requests
  • Lifted heavy items up to 100 lbs
  • Used POS system to scan customer purchases, calculate prices, and process transactions
  • Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences and services
  • Processed returns and exchanges in line with store policies.

Server

Chronic Tacos
01.2021 - 05.2021
  • Operated POS terminals to input orders, split bills, and calculate totals
  • Promoted desserts, appetizers, and specialty drinks to optimize sales
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers
  • Completed cleaning duties by sweeping and mopping floors and tidying up server stations
  • Displayed enthusiasm and knowledge about the restaurant's menu and products
  • Cleaned tables and chairs to prepare the dining area for the next customers
  • Provided exceptional service to a high volume of daily customers
  • Fast-paced when busy
  • Welcomed guests with a personable attitude and brought beverage orders while reviewing menu options
  • Answered guest questions regarding the menu, food and beverage preparation, recipe ingredients, and allergens
  • Monitored inventory to provide needed supplies to servers and bartenders
  • Restocked and left the restaurant nice and tidy for the next day.

Education

Completed coursework towards Graphic Design -

Bellevue University

High School Diploma -

Indian River Charter High School
05.2021

Skills

  • Bilingual- Spanish
  • Resident Engagement
  • First Aid and CPR
  • Friendly, Positive Attitude
  • Scheduling Events and Programs
  • Verbal and Written Communication
  • Problem Solving and Complaint Resolution
  • Activity Planning and Coordination
  • Relationship Building
  • Recreational Program Planning
  • Customer and Service-Oriented
  • Time Management
  • Problem-Solving
  • Safety Guidelines and Procedures
  • Documentation and Recordkeeping
  • Cleaning and Sanitizing
  • Sports and Games
  • Enforcing Rules and Regulations
  • Multi-line telephone skills
  • Greeting and Seating Clients
  • Mail distribution
  • Document Preparation
  • Document Scanning
  • Fast Learner
  • Documentation And Reporting
  • Data entry
  • Notary public
  • File management
  • Multitasking
  • Organization skills

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Rosenthal Levy Simon and Sosa
07.2024 - Current

Front Desk Receptionist

Disneys Vero Beach Resort
12.2023 - Current

Sales Associate

Ups Store
01.2022 - 10.2022

Lifeguard/Activities Assistant

Disneys Vero Beach Resort
11.2021 - Current

Server

Chronic Tacos
01.2021 - 05.2021

Completed coursework towards Graphic Design -

Bellevue University

High School Diploma -

Indian River Charter High School

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MIA OSPINA