Summary
Overview
Work History
Education
Skills
Taken Culinary I, II & III throughout highschool
Languages
Timeline
Generic

Mia Otoya

Apex,North Carolina

Summary

I am a efficient waitress offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.

Overview

1
1
year of professional experience

Work History

Waitstaff

Atria Senior Living
01.2025 - Current
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Resolved customer complaints professionally and effectively, maintaining strong relationships with the residents.
  • Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
  • Elevated fine dining experience with refined menu offerings and exceptional presentation techniques.
  • Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.

Shift Leader in Training

Asali Desserts & Cafe
04.2024 - 12.2024
  • Evaluated employee performance regularly, providing constructive feedback to support professional growth.
  • Provided clear communication between management and staff, fostering a positive work atmosphere.
  • Resolved conflicts among employees professionally and efficiently, maintaining a harmonious work environment.
  • Trained new employees on daily tasks, company policies, and customer service expectations, ensuring their successful integration into the team.
  • Led team meetings to discuss goals, address concerns, celebrate successes, and provide updates on ongoing initiatives or upcoming changes within the organization.

Education

High School Diploma -

Apex High School
1501 Laura Duncan Rd
06-2025

Skills

  • Food safety
  • Decision-making
  • Customer satisfaction
  • Adaptability and flexibility
  • Critical thinking
  • Safe food handling
  • Excellent communication
  • Reliability

Taken Culinary I, II & III throughout highschool

I've taken culinary classes throughout my high school career, learning food safety, kitchen lingo, learning how many equipments work and many culinary techniques.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working

Timeline

Waitstaff

Atria Senior Living
01.2025 - Current

Shift Leader in Training

Asali Desserts & Cafe
04.2024 - 12.2024

High School Diploma -

Apex High School

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Mia Otoya