Mia Passarelli
Aldie,VA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
1
1
year of professional experience
Work History
Car Sales Assistant
Pohanka Lexus
03.2023 - Current
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track staff's daily tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Hostess
Pj Skidoos
06.2022 - 06.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
Associate of Science - Political Science
Northern Virginia Community College
Sterling, VA05.2025
High School Diploma -
Paul VI Catholic High School
Chantilly, VA05.2023
Skills
- Accounting and Bookkeeping
- Patient Data Management Systems
- Human Resources Department Processes
- Supply Inventory Control
- Issue Response and Resolution
- Customer Relations and Communications
- Multitasking and Time Management
- Research and Analytical Skills
- Computers and Technology
- Organizing and Categorizing Data
Timeline
Car Sales Assistant
Pohanka Lexus
03.2023 - Current
Hostess
Pj Skidoos
06.2022 - 06.2023
Associate of Science - Political Science
Northern Virginia Community College
High School Diploma -
Paul VI Catholic High School
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