Summary
Overview
Work History
Education
Skills
Timeline
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Mia Pem

Austin

Summary

Friendly and Professional Bartender with knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.

Overview

13
13
years of professional experience

Work History

Bartender

Sahara Lounge
07.2023 - Current
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Served high customer volumes during special events, nights, and weekends.

Flight Attendant

Frontier Airlines
03.2023 - Current
  • Facilitate boarding process by greeting passengers warmly upon arrival to aircraft, providing direction to seats, assisting with carry-on baggage storage and delivering onboard announcements.
  • Demonstrate proper use of safety equipment and seatbelts to inform and educate passengers.
  • Reinforce passenger safety by completing pre-flight safety checks prior to takeoff.
  • Offered respectful and skilled assistance to children, elderly and passengers with special needs.
  • Monitored cabin during flights and responded to passenger inquiries or issues with sincere hospitality.
  • Provided Friendly & Efficient Service of beverages and food items from refreshment carts to a diverse community of passengers.
  • Collaborated, communicated and built connections with flight deck and flight crew, contributing to a strong team environment with an appreciation for each team members individual skills and personal expression, to maximize smooth, safe and pleasant flights for passengers and crew alike.

Head Lifeguard

Ymca Townlake
06.2022 - 02.2023
  • Detailed safety rules and procedures regarding activities to customers and guests.
  • Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations.
  • Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.

Membership Team

Ymca Townlake
10.2020 - 02.2023
  • Friendly and knowledgeable service.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Established inclusive environment for diverse and dynamic membership.

Producer

Ecstatic Soul Sessions
03.2016 - 02.2023
  • Private and personalized GYROTONIC Method instruction to clients by appointment. Teaching GYROKINESIS Method classes with accommodations to students of all capabilities.
  • Created healthy and safe environment for ecstatic dance participants by implementing dance event guidelines, promoting mutual respect and offering clear, creative and knowledgeable event facilitation.

Event Caterer

Fine Home Dining
06.2011 - 09.2016
  • Provided professional and courteous service to create memorable moments for guests.
  • Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards and promote team efficiency.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.

Event Manager

Creative Creations Catering
11.2012 - 02.2014
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated florists, photographers, and musicians for events.
  • Hired and cross-trained staff members for various event specific functions and assessed employees' understanding of associated processes and procedures.

Education

Bachelor of Arts - Studio For Interrelated Media Arts

Massachusetts College of Art and Design
Boston, MA

Skills

  • Hospitality service expertise
  • Inclusion & Diversity Experience
  • Organization and Time Management
  • Highly reliable
  • Dining room management
  • Cleanliness and hygiene
  • Patience and Tolerance
  • Honest and Dependable

Timeline

Bartender

Sahara Lounge
07.2023 - Current

Flight Attendant

Frontier Airlines
03.2023 - Current

Head Lifeguard

Ymca Townlake
06.2022 - 02.2023

Membership Team

Ymca Townlake
10.2020 - 02.2023

Producer

Ecstatic Soul Sessions
03.2016 - 02.2023

Event Manager

Creative Creations Catering
11.2012 - 02.2014

Event Caterer

Fine Home Dining
06.2011 - 09.2016

Bachelor of Arts - Studio For Interrelated Media Arts

Massachusetts College of Art and Design

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Mia Pem