Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Mia Perez-Gonzalez

Pink Hill,NC

Summary

Proactive bilingual professional who prioritized the improvement of customer service and satisfaction at Walgreens and McDonald's. Demonstrated strengths in leadership, excelled at bridging language gaps, and ensured safety and quality compliance. Certified in food handling and healthcare safety, showcasing a versatile skill set that elevates team performance and success while consistently upholding workplace core values.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Associate

Walgreens
08.2024 - 10.2024
  • Delivered exemplary customer assistance by greeting patrons, answering inquiries, and guiding them to locate desired products.
  • Oversaw cash register operations, ensuring accurate collection and distribution of payments while maintaining accountability.
  • Provided translation services to facilitate effective communication between Spanish-speaking customers and pharmacy staff, enhancing service accessibility.
  • Proactively identified and removed expired products (OODs) from inventory to uphold safety standards and protect public health.

Crew Member

McDonald's
06.2023 - 01.2024
  • Provided exceptional customer service by addressing and fulfilling customer needs promptly and effectively.
  • Managed significant cash transactions accurately and efficiently in a fast-paced environment.
  • Resolved conflicts between employees and customers to maintain a positive and professional atmosphere.
  • Ensured compliance with food safety and handling standards to uphold quality and safety protocols.
  • Commenced training for a store manager position to expand leadership skills and operational expertise.
  • Facilitated communication with Spanish-speaking customers, bridging language gaps to enhance service and inclusivity.

Education

Pre-Associate - Nursing

Lenoir Community College
Kinston, NC
05-2026

High School Diploma -

South Lenoir High School
Deep Run, NC
06-2024

Skills

  • Fluent in bilingual communication
  • Customer service and engagement
  • Strong interactive communication skills
  • Leadership qualities
  • Initiative-driven and self-motivated
  • Teamwork and collaboration abilities
  • OSHA 10 Certified in Healthcare & Agriculture
  • Formally HeartSaver Certified
  • Completed STOP THE BLEED course
  • Certified Food Handler
  • Pre-Professionally Certified in Nutrition, Food, and Wellness
  • Former member of the National Technical Honor Society

Certification

  • OSHA 10 Certified
  • NC Driver's License
  • ServSafe Food Handler's Certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Associate

Walgreens
08.2024 - 10.2024

Crew Member

McDonald's
06.2023 - 01.2024

Pre-Associate - Nursing

Lenoir Community College

High School Diploma -

South Lenoir High School

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Mia Perez-Gonzalez