MIA PHAN
Fountain Valley
Summary
Proactive professional with experience executing quality care in high-pressure situations. Deep knowledge of emergency medicine with outstanding team communication skills. Proudly demonstrated commitment, compassion, and reasoned thinking while performing tasks rapidly to enhance patient outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician
Horizon OC Ambulance
Orange
02.2026 - Current
- Responded rapidly to emergency calls and assessed patient conditions.
- Worked with Crisis Assessment Teams
- Collaborated with healthcare teams to ensure seamless patient care and handoffs.
- Maintained equipment and supplies, ensuring readiness for emergency situations
- Reviewed incident reports to identify areas for improvement in response practices.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Remained level-headed and proactive during emergency situations.
- Provided emotional support and comfort to patients while transporting them to their destination.
- Utilized proper body mechanics when lifting and moving equipment or assisting patients.
- Provided on-scene treatments such as administering oxygen therapy and splinting fractures.
Emergency Medical Technician
Ambuserve
Gardena
02.2025 - Current
- Ensured accurate documentation of all patient encounters according to established protocols.
- Treated patients in both emergency and non-emergency settings.
- Routinely monitored vital signs such as pulse rate, blood pressure and respiration rate.
- Operated ambulances under both emergency and non-emergency conditions.
- Inspected ambulances daily for cleanliness and operational readiness before use.
- Utilized strong interpersonal skills to build relationships with patients, family members and medical personnel.
- Responded quickly and efficiently in high-pressure situations.
- Comforted and reassured patients.
Front of House Associate
Panda Express
Fountain Valley
03.2024 - 01.2025
- Monitored beverage inventory levels throughout shift ensuring adequate supply for guests.
- Worked collaboratively with kitchen staff to ensure timely delivery of food orders.
- Trained new staff on proper front-of-house procedures and protocols.
- Processed payments accurately using POS system software.
- Assisted customers by making customized menu item recommendations to best suit needs.
- Provided excellent customer service to clients by answering phones promptly and courteously, addressing inquiries, and scheduling appointments.
- Answered a high volume of calls in a professional manner while providing accurate information on products and services offered by the clinic.
Veterinary Receptionist
Happy Tails Animal Hospital
Garden Grove
09.2023 - 03.2024
- Maintained records of all animals seen at the clinic including vaccinations, treatments, medications administered and other related services provided.
- Greeted clients and their pets warmly upon arrival at the animal hospital.
- Scheduled appointments and managed the veterinarian's calendar efficiently.
- Processed patient information and maintained accurate medical records securely.
- Educated pet owners on vaccination schedules and preventive care options.
- Managed inventory of supplies and ordered necessary materials as needed.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Processed payments from clients including cash, credit cards, and checks.
- Filed medical records in an organized manner for easy access when needed.
Waitress/Server
Boiling Point
Cerritos
11.2020 - 08.2023
- Seat customers quickly and efficiently with a positive attitude.
- Managed a 10 seat, 5 table section during times of high volume service.
- Independently served up to three tables of 6 guests simultaneously.
- Take orders accurately via a point-of-sales system in a courteous manner.
- Prepare ingredients and make drinks following the instructions of each individual drink request.
- Prepare the kitchen and ensure ingredients are readily available at all times.
- Greet/Welcome Guests.
- Properly Deliver Drinks/Food To Tables.
- Properly Pack Takeout and Delivery Orders.
- Bus, Clean, Sanitize and Reset Tables/Bar.
- Seat Guests.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Listened to, understood and clarified guest concerns and issues.
Education
High school diploma -
Guilford High School
Rockford, ILSkills
- Customer service expertise (10 years)
- Pre-hospital care
- CPR and first aid
- Patient assessments
- Critical thinking
- Foreign language skills
- Direct patient care
- Multitasking and organization
Certification
- Emergency Medical Technician, 12/01/24, Clinical hours = 208 Hours
- American Heart Association BLS
Languages
- Vietnamese, Fluent
- English, Fluent
Timeline
Emergency Medical Technician
Horizon OC Ambulance
02.2026 - Current
Emergency Medical Technician
Ambuserve
02.2025 - Current
Front of House Associate
Panda Express
03.2024 - 01.2025
Veterinary Receptionist
Happy Tails Animal Hospital
09.2023 - 03.2024
Waitress/Server
Boiling Point
11.2020 - 08.2023
High school diploma -
Guilford High School