Microsoft Word
Mia Piedra
Customer Service Representative
Austin,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
24
24
years of professional experience
Work History
VTR Operations Specialist II
Texas Department Of Motor Vehicles
Austin, Texas
12.2011 - 02.2022
- Provide customer service for vehicle title and registration records and documentation.
- Retrieve title and registration information for over 100 master files or databases and verify information against applications, forms, and original documents.
- Research and analyze manuals, regulations, and laws to ensure compliance with established procedures and resolve problems; and manage confidential and sensitive correspondence and communication.
- Input and maintain daily production reports. Provide internal and external customer service through oral and written communications.
- Functioned as the Custodian of Records to certify vehicle title and registration documents for court purposes.
- Use in Microsoft Office software applications, including Word, Excel, Outlook, Access and Teams.
Customer Service Representative
Kinetic Concepts, Inc
San Antonio, TX
09.2004 - 06.2011
- Provided customer service for medical equipment and supplies handling over 60 plus call per day in.
- Processed supply orders and equipment for hospitals, nursing homes, home health agencies and home patients specializing in wound therapy, bariatric treatment, and specialty beds.
- Worked effectively while documenting, researching, and resolving customer inquiries and issues while complying with Health Insurance Portability and Accountability Act laws and regulations.
- Accurately determine billing to facilities, health insurance, Medicare, and Medicaid.
- Communicate effectively with internal and external staff through oral and written communication.
- Use Microsoft Windows, Word, and Outlook.
- Investigated and resolved customer inquiries and complaints quickly
Customer Service Representative
Providian Financial Corporation
San Antonio, TX
06.2000 - 06.2004
- Answered over 50 customer inquiries per day for credit card account and financial information.
- Provided education and information on credit rating policies and practices.
- Worked effectively in Internet Explorer, and Smart-Screens, company email and telephone systems.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
Lead Customer Service Agent
Travelocity.com
San Antonio, TX
01.1998 - 06.2000
- Provide support to staff and customers by placing online reservations for airline travel and lodging.
- Responsibilities include assisting with consumer requests, inquires on policies and procedures and to de-escalating issues or problems.
- Knowledgeable in Internet Explorer, Native Sabre and Easy Sabre software databases, basic computer skills and inbound call center systems.
- Communicate effectively with coworkers, customers, and upper management.
Education
High School Diploma -
Judson High School, Converse, TX, US
Converse, TXSkills
Customer Relations
Software
Microsoft Outlook
Microsoft Excel
Microsoft Teams
Adobe PDF
Cisco Telephone System
VPN
FileNet Document Imaging Systems
RightFax
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
VTR Operations Specialist II
Texas Department Of Motor Vehicles
12.2011 - 02.2022
Customer Service Representative
Kinetic Concepts, Inc
09.2004 - 06.2011
Customer Service Representative
Providian Financial Corporation
06.2000 - 06.2004
Lead Customer Service Agent
Travelocity.com
01.1998 - 06.2000
High School Diploma -
Judson High School, Converse, TX, US