Mia Pineda
Fort Lauderdale,FL
Summary
Hardworking and personable bartender/server with 5 years experience in hospitality and nightlife. Committed to providing exceptional customer service and building a customer base. Well versed in basic cocktails, wines, and liquors; and thrives in a fast paced environment.
Overview
2
2
years of professional experience
Work History
Stewardess
Private Yacht
05.2024 - Current
- Provided personalized care for VIP guests, anticipating needs and going above-and-beyond to exceed expectations.
- Provide fine dining service for guests
- Suggest wine and liquor pairings
- Created craft cocktails and acted as bartender for guests
- Cleaned and detailed the interior
Fine Dining Server
Pearl and Vine
08.2023 - 05.2024
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
Bartender
Rosewood Theater
10.2022 - 07.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bottle Server
Somewhere Nowhere
04.2022 - 10.2022
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Collaborated with bartenders and managers to ensure timely delivery of orders.
Education
High School Diploma -
St Stephens Episcopal School
Austin, TX05.2019
Skills
Strong multitasking
Customer Service
Liquor, beer, and wine knowledge
Highly reliable
Clear and effective communication
Outgoing Personality
Team player attitude
Cleanliness and hygiene
Customer service expertise
Timeline
Stewardess
Private Yacht
05.2024 - Current
Fine Dining Server
Pearl and Vine
08.2023 - 05.2024
Bartender
Rosewood Theater
10.2022 - 07.2023
Bottle Server
Somewhere Nowhere
04.2022 - 10.2022
High School Diploma -
St Stephens Episcopal School
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