Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Mia Pineda

Miami,FL

Summary

Energetic individual in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Client Service Associate

Anthem Advisors
Miami, FL
09.2023 - Current
  • Utilized CRM software to track client interactions, maintain records, and generate detailed reports for management.
  • Demonstrated excellent organizational and multitasking abilities in a fast-paced environment, handling high volumes of inquiries with efficiency.
  • Managed and maintained client accounts, including processing updates, monitoring transactions, and addressing discrepancies.
  • Built and maintained strong client relationships by providing tailored solutions and proactive communication.
  • Utilized CRM software to track client interactions, maintain records, and generate detailed reports for management.
  • Assisted in onboarding new clients by providing clear guidance on company procedures, tools, and policies.
  • Organized and managed head advisors' tasks, emails, and calendar, ensuring a smooth and efficient workflow.
  • Assisted with backend marketing tasks, including managing campaigns on platforms like Drip.com to enhance customer engagement and retention.

Hostess/Head Hostess

Finka Table And Tap
Miami, FL
06.2022 - 09.2023
  • Supervised and coordinated the hostess team, ensuring smooth guest arrivals, accurate seating, and a positive dining experience.
  • Managed reservations and walk-ins, optimizing table turnover, and minimizing wait times using reservation systems.
  • Trained and mentored new host staff, fostering teamwork, enhancing customer service skills, and ensuring high standards of hospitality.
  • Handled guest inquiries and special requests through phone, email, and in-person communication, ensuring guest satisfaction and loyalty.
  • Monitored and maintained the restaurant’s ambiance, ensuring cleanliness and organization.

Education

Bachelor of Arts - Computer Science

Florida International University
Miami, FL
05-2027

Skills

  • Client onboarding process
  • Client relationships
  • Database maintenance
  • Strong interpersonal skills
  • Collaborative
  • Critical thinking
  • Microsoft Outlook, Word, Excel, and PowerPoint
  • Schedule appointments
  • Customer service
  • Social content planning

Certification

  • Google Data Analytics Professional Certificate (In progress)
  • Meta Social Media Marketing Professional Certificate (In progress)

Affiliations

  • Youth Ministry Leader at my local church
  • Recreational Tennis Player
  • Founder & Content Creator for Elevate with Mia

Timeline

Client Service Associate

Anthem Advisors
09.2023 - Current

Hostess/Head Hostess

Finka Table And Tap
06.2022 - 09.2023

Bachelor of Arts - Computer Science

Florida International University

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Mia Pineda