Mia Pitts
Chicago,IL
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
11
11
years of professional experience
Work History
Community Operations Analyst II
Uber Techonologies
07.2022 - 11.2023
- Jack of all trades for merchants on UberEats: Helps with Onboarding, POS Integration, Account Management, Retention, Customer Success, Tech Support and so much more.
- Used computerized ticketing systems that we created via Salesforce to process cases accurately and securely.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Validated results and performed quality assurance to assess accuracy of data.
- Optimized core processes to improve business performance and operational agility.
- Deliver high-quality service across multiple support platforms
- Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences
- Build loyalty among new users and get our early adopters to fall in love with Uber all over again
- Triage issues and call them out when necessary
- Develop case details, analyze evidence, and present recommendations for internal actions to merchants
- Contributes to team effort by accomplishing related results as needed.
Inbound Sales Consultant
Wayfair
12.2021 - 04.2022
- Communicate with customers via email and chat software demonstrating excellent written communication
- Maintain professionalism during all interactions, building trust and rapport with your customers to create a differentiated selling experience
- Documented details of calls and customer interactions.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Worked with multiple means of communication within fast-paced environment.
- Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Listen to customers and use expertise, creativity, and passion to explore products and convince your customers to buy from Wayfair
- Meet all targets for revenue, close/conversion rate, and other metrics
- Simultaneously navigate multiple software applications and technologies.
Digital Account Manager
Yelp
01.2020 - 11.2021
- Chat, Email and Phone Support to local small businesses utilizing Twilio and Salesforce
- Analyzed and reported digital campaign performance with focus on program optimization.
- E-commerce analyzing and marketing
- Created engaging content optimized for specific platforms and intended audience.
- Helping Yelp in sales, advertising, marketing, and finance
- Created and managed Yelp campaigns to increase brand engagement.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Intimate understanding of a client company's objectives and products and a professional capability to provide effective advice toward creation of successful promotional activities and strategies
- Serving the needs of existing customers with billing issues, credit card errors, etc
- Closing sales deals to create new customers
- Simultaneously navigate multiple software applications and technologies
- Exceed all targets for revenue, close/conversion rate, calls per hour, etc
- Maintain professionalism during all interactions, building trust and rapport with your customers to create a differentiated selling experience.
Small Business Owner and Operator
By Mia Joi
12.2014 - 01.2021
- Possessing self-taught technical skills such as website design, responsive design, HTML, CSS & JavaScript and SaaS
- The ability to safely use different types of sewing machines
- Monitoring current and upcoming trends
- Sketch out designs for retailers and clients
- Showcasing designs and ideas in fashion shows
- Creating blogs and websites from scratch via WordPress, Wix and Shopify
- Logistics and inventory management
- Familiarity with payment processors - such as Stripe, PayPal, Shopify and Square.
Customer Support Specialist
European Wax Center
03.2018 - 07.2018
- Answering busy phone lines in call center -Smart appointment scheduling for guest's convenience and Wax Center productivity
- Greeting Guests and explaining wax services in a professional manner
- Ability to sell wax packages, EWC Products and deliver great customer service to guests
- Must be result oriented and meet monthly sales goals
- Responsible for maintaining an impeccably clean and professional Wax Center for guests and employees on a daily basis that exceed all operational requirements and state agency regulations.
Sales Consultant - Seasonal
Tory Burch
09.2017 - 01.2018
- Providing great customer service
- Meeting sales goal on a monthly basis
- Provide comprehensive information about products clients are interested in.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
Customer Service Representative
Starbucks
05.2013 - 12.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
BA in Business Management -
Xavier University of Louisiana
New Orleans, LA07.2017
Skills
- Account Management
- Customer Success
- Customer Relationship Management
- Business Development
- Salesforce
- B2B Sales
- CRM Software
- Evidence-Based Decision Making
- Account Reconciliation
- Data Processing
- Social Media Management
- Sales Management
- Process Enhancement
- Workflow Analysis
- Trend Forecasting
- Documentation and Reporting
Personal Information
Willing To Relocate: Anywhere
Timeline
Community Operations Analyst II
Uber Techonologies
07.2022 - 11.2023
Inbound Sales Consultant
Wayfair
12.2021 - 04.2022
Digital Account Manager
Yelp
01.2020 - 11.2021
Customer Support Specialist
European Wax Center
03.2018 - 07.2018
Sales Consultant - Seasonal
Tory Burch
09.2017 - 01.2018
Small Business Owner and Operator
By Mia Joi
12.2014 - 01.2021
Customer Service Representative
Starbucks
05.2013 - 12.2015
BA in Business Management -
Xavier University of Louisiana
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