MIA POLANCO
Cutler Bay
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Overview
5
5
years of professional experience
Work History
BDC Representative
DCO MOTORS LLC
09.2023 - 09.2024
- Developed strong business relationships to provide service and value beyond customer expectations.
- Negotiated prices, terms of sales and service agreements.
- Identified and executed appropriate strategies for business success.
- Utilized consultative selling skills to identify key trends.
- Kept detailed records of daily activities through online customer database.
Concierge Banker
Citibank
12.2022 - 08.2023
- Managed POS register to complete customer transactions
- Served and scooped ice cream following sizing specifications
- Assisted management with inventory and ordering supplies to provide uninterrupted sales
- Used POS system expertise to complete accurate sales transactions
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Ice Cream Server
Van Leeuwen Artisan
12.2021 - 11.2022
- Calculated pricing
- Applied discounts and collected payments to process transactions
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Maintained friendly and outgoing personality to promote positive work environment and build customer loyalty
- Engaged positively with each customer providing professional and polite support for sales and service needs.
Retail Sales Associate
Journeys Shoes
10.2019 - 12.2020
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy
- Scheduled and confirmed appointments
- Answered and directed incoming calls using multi-line telephone system
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules
- Maintained professional tone at all times including during peak rush hours.
Education
High School Diploma -
High School For Health Professions & Human Services
New York, NYSkills
- Adaptability
- Appointment Setting
- Goal-Oriented
- CRM Software
- Attention to Detail
- Cash Handling
- English
- Spanish
Timeline
BDC Representative
DCO MOTORS LLC
09.2023 - 09.2024
Concierge Banker
Citibank
12.2022 - 08.2023
Ice Cream Server
Van Leeuwen Artisan
12.2021 - 11.2022
Retail Sales Associate
Journeys Shoes
10.2019 - 12.2020
High School Diploma -
High School For Health Professions & Human Services
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