Mia Policare
Bethlehem,PA
Summary
Dynamic professional with a proven track record at Wind Creek Casino & Hotel, excelling in customer service and office administration. Skilled in Microsoft Word and fostering client relations, I've significantly enhanced customer satisfaction and streamlined operations. My adept time management and dedication to continuous improvement have consistently propelled team success and efficiency.
Overview
19
19
years of professional experience
Work History
Food and Beverage Supervisor
Wind Creek Casino & Hotel
07.2021 - Current
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
Administrative Assistant
Chubb Group of Insurance Companies
02.2013 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Surgery Scheduling Coordinator
Coordinated Health
01.2006 - 02.2013
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
- Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
Education
High School Diploma -
Bethlehem Catholic High School
Bethlehem, PA06.1998
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- Microsoft Outlook
- Client Relations
Timeline
Food and Beverage Supervisor
Wind Creek Casino & Hotel
07.2021 - Current
Administrative Assistant
Chubb Group of Insurance Companies
02.2013 - 03.2020
Surgery Scheduling Coordinator
Coordinated Health
01.2006 - 02.2013
High School Diploma -
Bethlehem Catholic High School