MIA POMPA
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SERVER
ROB RAYS TAPROOM
03.2024 - Current
- Assisted in the preparation of alcoholic drinks, ensuring compliance with all laws and regulations.
- Informed customers about drink specials and new or seasonal menu items.
- Operated point-of-sale systems to process payments, open tabs, issue credits and refunds, and close out transactions accurately.
- Provided excellent customer service by promptly responding to guest requests and complaints in a professional manner.
RECEPTIONIST
CLUB PILATES
06.2021 - 03.2024
- Provided knowledge of membership types to customers through the features, values, and benefits of each type
- Answered and directed calls, messages, and emails
- Created original social media content to promote studio events
- Prepare schedule and calendar reports for the upcoming week and distribute them to the relevant team members
- Updated books on the number of members, memberships sold, retail sales, and loss of clients
MARKETING INTERN
JAN MAR AGENCY
08.2022 - 01.2023
- Partnered with the outside marketing team to develop new marketing strategic direction for products
- Contacted distribution companies and thought leaders to develop interesting and relevant content for customers
- Created content for social media and newsletters
- Assisted on event planning and hosting for their magazine five-year anniversary
- Created business to business partnerships through cold calls to support the event
SERVER
CRACKER BARRELL
09.2019 - 06.2021
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
BACHELOR OF COMMUNICATIONS -
UNIVERSITY OF HOUSTON
CLEAR LAKE05-2025
Skills
- Strong interpersonal & communication skills
- Ability to work collaboratively as part of a team
- Problem Solving
- Leadership
- Meticulous attention to detail
- Poised under pressure
- Guest Engagement
- High-volume dining
- Point of Sale (POS) system operations
- Liquor, wine, and food service
- Safe Food Handling
Certification
- TABC
- Food Handlers
References
Available upon request.
Timeline
SERVER
ROB RAYS TAPROOM
03.2024 - Current
MARKETING INTERN
JAN MAR AGENCY
08.2022 - 01.2023
RECEPTIONIST
CLUB PILATES
06.2021 - 03.2024
SERVER
CRACKER BARRELL
09.2019 - 06.2021
BACHELOR OF COMMUNICATIONS -
UNIVERSITY OF HOUSTON
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