Hi, I’m
Mia Purcell
Management
Illinois
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
years of professional experience
Work History
Walgreens
Shift Manager/Lead Sales Key Holder
03.2023 - Current
Job overview
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Excelled in every store position and regularly backed up front-line staff.
- Enhanced customer satisfaction through exceptional service, product knowledge, and personalized attention.
Family
Stay at Home Mom
10.2019 - 03.2023
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Loot Box Gifts
Owner
08.2021 - 01.2022
Job overview
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Designed business plan to define concept, short-term and long-term goals and strategies.
Walgreens
Pharmacy Technician
03.2019 - 10.2019
Job overview
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Entered and processed patients' prescriptions into internal system.
Festival Foods
Store Shift Manager
02.2016 - 12.2018
Job overview
- Improved customer satisfaction by efficiently managing store operations and addressing customer concerns promptly.
- Led a team of employees to achieve sales targets, implementing motivational strategies and performance tracking.
- Maintained open communication channels with the team, fostering a positive work environment that encouraged collaboration and teamwork.
- Conducted regular staff training sessions to maintain high-quality service standards and product knowledge.
- Developed creative marketing strategies to attract new customers and increase foot traffic within the store location.
- Collaborated with other department managers on cross-merchandising initiatives, maximizing sales opportunities across various product categories.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Jimanos Pizzeria
Manager
03.2009 - 04.2015
Job overview
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Carefully interviewed, selected, trained, and supervised staff.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Sam's Club
Claims Manager/Customer Service/Sales Representative
02.2012 - 04.2014
Job overview
- Improved claims processing efficiency by implementing streamlined workflow procedures.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Updated account information to maintain customer records.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
Education
Barrington HighBarrington
Skills
- Motivational Leadership
- Problem solving
- Multitasking abilities
- Passion for Customer Satisfaction
- Organization and Prioritization
- Shift Management
- Point of Sale (POS) System Operation
- Sales and Marketing
- Reliable and Responsible
- Product Knowledge
Timeline
Shift Manager/Lead Sales Key Holder
Walgreens
03.2023 - Current
Owner
Loot Box Gifts
08.2021 - 01.2022
Stay at Home Mom
Family
10.2019 - 03.2023
Pharmacy Technician
Walgreens
03.2019 - 10.2019
Store Shift Manager
Festival Foods
02.2016 - 12.2018
Claims Manager/Customer Service/Sales Representative
Sam's Club
02.2012 - 04.2014
Manager
Jimanos Pizzeria
03.2009 - 04.2015
Barrington High
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