Mia Purdy
Greensboro,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Morelli's Gourmet Ice Cream
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Legal Transcriptionist
Dictate Express
11.2022 - 03.2023
- Maintained professional growth by attending industry conferences and workshops, staying informed on best practices for legal transcription success.
- Supported legal teams during court sessions by providing real-time transcription services, facilitating clear communication among all parties involved.
- Streamlined transcription processes by utilizing specialized software tools for increased efficiency and productivity.
- Increased overall transcript accuracy with thorough research on relevant legal terminology and case-specific details.
- Improved transcript quality by proofreading and editing documents for grammar, punctuation, and formatting consistency.
Customer Service Associate
Publix
07.2021 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Arts - Psychology
North Carolina A & T State University
Greensboro, NC05.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Venipuncture
- Patient Care
- Medical terminology knowledge
- Conflict Resolution
Certification
Phlebotomy Certification
CPR Certification
Timeline
Customer Service Representative
Morelli's Gourmet Ice Cream
05.2023 - Current
Legal Transcriptionist
Dictate Express
11.2022 - 03.2023
Customer Service Associate
Publix
07.2021 - 07.2022
Bachelor of Arts - Psychology
North Carolina A & T State University
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