MIA QUINONES
Cohoes
Summary
Driven Manager offering excellent service in an effective, respectful, caring and positive environment. Enjoying the challenge of problem solving, staff relationship building, and educating and empowering today's youth. Focused on improving attention to detail; organization and coordination of people, events and information to meet and exceed employment goals.
Overview
9
9
years of professional experience
Work History
CPP/Counseling Manager
Glenmont Job Corps
04.2023 - Current
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Active member on ensuring case management and success teams are effective systems for student success.
- Oversees and manages evaluations of student progress and student and panels.
Security Officer
St. Peters Hospital
11.2021 - Current
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Inspected areas within building to uncover suspicious behavior.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Center Shift Manager
Glenmont Job Corps
07.2021 - 04.2023
- Ensure Center meets or exceeds DOL/Company performance goals
- Supports the Social Development Director in interviewing, recommending for hire, discipline, recommending for termination and evaluating the performance of the employees in the department
- Responsible for the behavior management system of the center during non-class hours to ensure safety of staff and students
- Employs sound time-management and delegation skills
- Holds staff accountable for producing quality work, develops staff for career progression and disciplines staff that fail to meet goals
- Provides required/supplemental training for new and current employees
- Effectively articulates thoughts and ideas, identifies problems, analyzes causes and evaluates appropriate solutions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Residential Counselor
Glenmont Job Corps
08.2020 - 07.2021
- Ensures accurate accountability for students that are present for duty on center
- Provide counseling and guidance to students on attitude, behavior and interpersonal relationships with others
- Monitors student activity in the dorm and ensures appropriate student behavior
- Provides students with training in independent living and leadership skills.
Non-Residential Advisor
Glenmont Job Corps
01.2019 - 07.2021
- Responsible for providing individualized case management, student accountability, and support services coordination for non-residential students.
Security Specialist
Glenmont Job Corps
05.2019 - 01.2020
- Responsible for working with the Social Development team to provide students throughout the Center and in the dormitories with a safe, clean and structured living environment that fosters student retention, satisfaction, achievement and success
- Oversees assigned areas and uses proper judgment and discretion to resolve student issues and concerns
- Provides individualized support to maintain student enrollment and success in the program.
Independent Living Advisor
Oneonta Job Corps
07.2018 - 05.2019
- Ensures accurate accountability for students that are present for duty on center
- Provide counseling and guidance to students on attitude, behavior and interpersonal relationships with others
- Monitors student activity in the dorm and ensures appropriate student behavior
- Provides students with training in independent living and leadership skills.
Enrichment Summer Camp Counselor
Oneonta Family YMCA
06.2016 - 08.2016
- Ensure the care, safety and well-being of campers under the age of 8
- Set up and organize physical environment maintaining a clean and safe atmosphere
- Received certification in CPR and AED
- Instill YMCA core values: Caring, Honesty Respect and Responsibility through verbal communication and leading by example.
Front Desk and Welcome Center Associate
Oneonta Family YMCA
06.2015 - 08.2015
- Establish new memberships and maintain current memberships
- Other front desk projects as assigned
- Welcome visitors to the YMCA and the Wilber Park pool
- Track visitors who use the Wilber Park pool
- Maintain clean and organized work environment.
Education
Bachelor of Science - Sociology/Psychology
The College of St. Rose
Albany, NY05.2020
Skills
- Team Building
- Training and mentoring
- Schedule Management
- Staff Management
- Strategic planning
- Law Enforcement
- Conflict De-Escalation
- File and Records Management
- Security Guard License
- Conflict Resolution Techniques
- Safety and Security
- Interior and Exterior Patrol
- Medical Emergency Response
Timeline
CPP/Counseling Manager
Glenmont Job Corps
04.2023 - Current
Security Officer
St. Peters Hospital
11.2021 - Current
Center Shift Manager
Glenmont Job Corps
07.2021 - 04.2023
Residential Counselor
Glenmont Job Corps
08.2020 - 07.2021
Security Specialist
Glenmont Job Corps
05.2019 - 01.2020
Non-Residential Advisor
Glenmont Job Corps
01.2019 - 07.2021
Independent Living Advisor
Oneonta Job Corps
07.2018 - 05.2019
Enrichment Summer Camp Counselor
Oneonta Family YMCA
06.2016 - 08.2016
Front Desk and Welcome Center Associate
Oneonta Family YMCA
06.2015 - 08.2015
Bachelor of Science - Sociology/Psychology
The College of St. Rose
Similar Profiles
Tony ThompsonTony Thompson
Floor Buffer at Glenmont Job Corps CenterFloor Buffer at Glenmont Job Corps Center
Austin MousseauAustin Mousseau
Admissions Counselor at Glenmont Job CorpsAdmissions Counselor at Glenmont Job Corps
Ryan McConnellRyan McConnell
Career Transition Specialist at Glenmont Job Corps CenterCareer Transition Specialist at Glenmont Job Corps Center
Matthew CunninghamMatthew Cunningham
Relationship Banker at Broadview FCURelationship Banker at Broadview FCU
Rachel SanchezRachel Sanchez
Executive Assistant at Executive Chamber of New York StateExecutive Assistant at Executive Chamber of New York State