Mia Quintero
Imperial,CA
Summary
Self-motivated Support Analyst/office administrator highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping, and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere. Versatile in the workplace, able to work independently and efficiently or in a team setting.
Overview
6
6
years of professional experience
Work History
Office Administrator
Belellano Insurance Services
03.2023 - Current
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Provide administrative support in the office including greeting clients and potential clients as they enter the building, answering inbound calls, scheduling meetings, and conducting research.
- Assisted with the health insurance renewal process for 2024 including making multiple outbound calls a day going over applications with clients verifying all their information and calculating their incomes and answering health insurance-related questions and discussing plan details and features with clients.
- Entering detailed notes in the system regarding renewal, or any significant discussions with clients including billing issues, paper work questions or requests or Covered California conversations
- Assisted clients with paying their premiums via the Molina bill matrix, enrolling them in auto-pay if they wish, and answering any payment-related questions or concerns they may have.
- Handle a wide array of health insurance-related issues including premium prices, features, what is covered, medi-care questions and Medi-Cal questions.
- Counsel clients so they are able to select the best possible health insurance plan for them and their families within their budgets.
- Delegate cases to our system that way we may help clients select a plan as their brokers.
- Vigilant in overseeing clients to have all necessary documents uploaded to the Covered California portal.
- Prep documents and correspondence for clients to keep.
- Provide exceptional customer service to policyholders and potential clients resolving any issues in a professional and timely manner.
- Stay up to date with Covered California policy and procedures.
- Maintain billing Excel sheets and overseeing that clients are up to date on their monthly premium statements.
Support Analyst II
Cerner, Corporation
09.2019 - 02.2023
- Managed multiple phone lines and facilitated over 20+ calls a day with clients, vendors, and staff
- Provided excellent customer service to hospital staff including doctors, nurses, and all other hospital staff with a helpful and friendly attitude
- Coordinated pick-up and delivery of express mail services, unpacked inventory, and stocked supplies.
- Produced multiple knowledge base articles in a team setting and independently to help train other future employees.
- Enabled future employees to follow guided step-by-step clear-cut instructions on how to assist clients with CareAware calls and navigating the system Support and provided hospital staff after Cerner Go-Live
- Communicated with the optimization team to troubleshoot system application errors
Provided level 2 and 3 support for day-to-day Cerner Millennium software including but not limited to: PowerChart, SurgiNet, Active Directory, CareAware,RadNet, FirstNet, etc. - Helped resolve Pyxis and on-site printer issues with local IT teams.
Administrative Assisstant/Social Media Coordinator
Spigot, Inc.
03.2018 - 08.2019
- Boosted brand visibility by developing and implementing engaging social media campaigns.
- Scheduled and coordinated virtual and in-person meetings, events, travel and appointments for a 15-person department
- Enhanced online engagement with the creation of compelling content for various platforms.
- Managed email and other necessary communications daily demonstrating a mastery of written communication and attention to detail.
- Increased website traffic through effective cross-promotion and link sharing on social media channels.
- Managed company social media accounts including: Instagram, Facebook, Twitter, LinkedIn, and AdWords.
- Strengthened brand identity with consistent messaging, tone, and visual elements across all posts.
- Created daily blog posts to increase brand awareness.
Education
Bachelor of Science - Marketing
Southeast Missouri State University
Cape Girardeau, MO12.2017
Skills
- Customer Service oriented
- Event Coordination
- Workforce Management
- Spreadsheet Development
- Office Supply Management
- Google Suite
- Microsoft Programs
- Cerner Millennium Applications
Languages
Spanish
Limited Working
Timeline
Office Administrator
Belellano Insurance Services
03.2023 - Current
Support Analyst II
Cerner, Corporation
09.2019 - 02.2023
Administrative Assisstant/Social Media Coordinator
Spigot, Inc.
03.2018 - 08.2019
Bachelor of Science - Marketing
Southeast Missouri State University
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