Mia Ramirez

- Delivered empathetic and professional customer service by guiding policyholders through the claims process in their preferred language.

- Assisted customers with claim filings, providing clear guidance and support throughout the process.

- Maintained a professional and empathetic approach while handling high-stress customer interactions.

- Built and preserved relations with other companies, customers, and attorneys to deliver satisfactory results to the client.

- Managed a high volume of customer calls and emails while maintaining accuracy and efficiency.

- Review and gather project-related data for managers to support informed decision-making.

- Assisted in generating reports by extracting and organizing policy and claims data.

- Managed large datasets efficiently to support underwriting and claims processing teams.

- Gained experience in Microsoft applications to apply when creating or reviewing spreadsheets

- Utilized specialized software to input and validate customer and claim information with precision.

- Communicated with policyholders and third-party companies to confirm details and resolve record discrepancies.