Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mia Rapposelli

Mayfield Village,OH

Summary

Dependable retail sales employee with experience in customer relations, managing inventory, and maintaining a welcoming environment. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

5
5
years of professional experience

Work History

Cashier/Sales Associate

Bath & Body Works
11.2021 - Current
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized cabinets, drawers, and tables for optimal appearance.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.

Camp Counselor

Mayfield Village Camp
06.2021 - 07.2021
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.

Hostess

Panini's Bar & Grill
08.2020 - 01.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.

Hostess

Pizzazz Pizzeria
07.2018 - 10.2018
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Advised customers about special offerings and menu items to help drive sales.

Education

Lakeland Community College
Willoughby, OH

High School Diploma -

Mayfield High School
Cleveland, OH
06.2021

Skills

  • Merchandise Restocking
  • Customer Service
  • Inventory Management
  • Order Processing
  • Issue Refunds
  • Engaging with Diverse Customers
  • Positive Customer Engagement
  • Gift Wrapping
  • Inventory
  • Cashier
  • Sales and Marketing
  • Merchandising and Display

Timeline

Cashier/Sales Associate

Bath & Body Works
11.2021 - Current

Camp Counselor

Mayfield Village Camp
06.2021 - 07.2021

Hostess

Panini's Bar & Grill
08.2020 - 01.2021

Hostess

Pizzazz Pizzeria
07.2018 - 10.2018

Lakeland Community College

High School Diploma -

Mayfield High School

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Mia Rapposelli