MIA REFUGIO
Waitress
Doha Qatar ,Qatar
Summary
Proven hospitality expert from Retaj Salwa Resort and Spa, adept in guest relations management and maintaining high service standards, even under pressure. Excelled in fostering a teamwork atmosphere, enhancing dining experiences, and managing cash transactions with precision. Demonstrates exceptional hospitality service expertise and table setting knowledge, ensuring customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Housekeeping Room Attendant
Darb Al Mohahb
Doha Qatar
01.2023 - Current
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Waitress
Retaj Salwa Resort and Spa
Doha
11.2021 - 12.2022
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Sales Clerk
SOEN Garment's Corp.
Philippines
05.2015 - 04.2016
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
- Adapted quickly to new products or promotions, incorporating them into sales presentations seamlessly for greater impact on revenue generation.
Education
Bachelor Of Elementary Education - Art Education
Libon Community College
Philippines07.2007
Skills
Guest relations management
Food running
Hospitality service expertise
Performance improvement
Table setting knowledge
Vacuuming and sweeping
Teamwork and Collaboration
Good Telephone Etiquette
Written Communication
Languages
English
Advanced (C1)
Filipino
Advanced (C1)
Timeline
Housekeeping Room Attendant
Darb Al Mohahb
01.2023 - Current
Waitress
Retaj Salwa Resort and Spa
11.2021 - 12.2022
Sales Clerk
SOEN Garment's Corp.
05.2015 - 04.2016
Bachelor Of Elementary Education - Art Education
Libon Community College